Xr6Turbo Anyone?

[3rdTurbo]

  Familia2XR6T said:

What I have had enough of is the stress, the money and the pure and simple pigheadedness of certain individuals within the Ford Motor Company, and please Note I do not mean ALL, My dealer has been remarkably helpful, and has been the group caught between Melbourne's apparent incompetence and me.

Cameron - Sorry to hear about this misfortune. My advice is that you may be closer to the end of the saga than perhaps you realise. Might be better to wait for your car to return before deciding whether to sell or not.

I can only add that (from what I have read), that the dealer should offer you a detailed explanation to you why the car was at their dealership for 18 days. Ask them whether they have been in touch with Ford daily and to whom they have been discussing the issue. Ask them for the process to full resolution is (I.e. what are the next steps) and use your good relationship with the dealer to work through it.

I emphasise that the dealer attempting to "buck pass" and blame Ford Motor Co is not acceptable. Always ask what next, what next ? Call daily to follow up.

I think it is easy for them to blame Ford Motor Co, as the servicing dealer is delegated the role of managing your custom. I would put a lot of pressure on the dealer to resolve the issue. Put a demand in writing to the dealer principal and copy in Ford Motor Co with a deadline.

First priority is to get your car back fixed as a matter of urgency. Upon receipt of the car and if recitified to your staisfaction the problem is resolved. You can keep it or sell it.

But if the Ford Motor Co are unable to rectify the matter (when they eventually get your car), then you have a lot of leverage for demanding that they repurchase your car back, consider trade on GT etc.

If you walk away, you may lose more than you had to by selling privately. Buyers are very cautious when buying cars >$30,000 in a private sale. I don't think you'll get $50k.

Remember fleet buyers are getting T's for $40-$43k ex gST with $3-5k of options brand new.

I urge you not to take offence at my post, as I cannot appreciate the frustration that you have clearly encountered on this issue. I do genuinely wish you good luck in resolving this issue!

[Turbo6man]

  alxr6t said:

If everything bar the radio is fixed and the radio is sure to be fixed at Ford why sell it, the dramas might all be over. Maybe hold onto it for a little while and if everythings good it might change your mind, or if things still go wrong then get rid of it.

Yeah Cameron, this is a very sensible course of action and may save you a lot of dollars. I know the frustration you are feeling first hand and understand completely why you feel like you do. Hang in there mate

[HellionXR6T]

I'll swap the N/A for it? I want a T!

Seriously, hope everything finally gets sorted to your satisfaction dude.

[voy74656]

  Familia2XR6T said:

Oh btw voy74656

yeah..ok..I deserve that...just tying to lighten the mood a little.

I guess it didnt work....I'll just go bak 2 Ken's house now where he can console me

[FamiliaGTRAe]

In the case of the dealer they've rung the "liason" person within the Ford CRC and again not mentioning names but the breakdown appears to me to be solely within the Ford CRC. I am aware that five phone calls were made between the dealer and the liason since Thursday, three of which were made in my presence in the dealership.

My reasons for selling the car aren't necessarily because the vehicle can't be fixed. It is now simply because I can no longer trust Ford Motor Company to service and maintain my motor vehicle. I have probably created such a poor reputation amongst Ford and its agents that I doubt that another dealer would like to deal with me! (Time for a rego change perhaps :banghead: )

The old saying is if you don't like the service take your custom elsewhere, well in this case the problem is Ford Head office, therefore :banghead: .

I am pretty sure that the car will be returned fixed, because it is wrong, and it very annoying for me because I paid additional money ontop of base price for the Factory options for the stereo, and even that doesn't come close in sound quality and performance of aftermarket systems I have had previously. However I dislike intensly being told by the dealer representative and the Ford CRC that the problem is "just the stereo" and the vehicle still drives perfectly and is able to be driven.

As a side light I placed five paper signs in the windows of my car prior to giving it to the dealer 18 days ago which read..... COST: $60,000, Ford Can't Fix it, and won't replace or refund.

The dealer's representative removed them from my car without my permission which I pointed out in my meeting yesterday to them. The only response I could get from him was that it was slander and inferred that it was the dealership that was at fault. I pointed out that what was written on the signs was true, and I agree that whilst it is sitting on his property that inference could be drawn (but not really an issue when the car has been sitting up the back of the lot for the last 18days where noone can see it anyway) I then pointed out that there was nothing he could do if I chose to park my car legally on the roadway outside the dealership, and that same inference would be drawn, and in fact would be worse for not being in the dealership itself. The response to that was "I dono't want to argue this with you any longer"

This is the part of the attitude and responses which bring me to actively dislike the car and Ford, they start a discussion or bring an issue up, and when rebutted or proven to be wrong its "Oh I don't want to talk about this anymore" :banghead:

The final point is that as I've mentioned before in other threads, the people in the dealership have no real responsibility towards a customer, I've made it clear that a replacement vehicle would have kept me happy. I am sure lots of people would like that too, however according to what I've been told Not even the dealer principle has the ability nor the authority to provide a customer of their dealership with a replacement car, and then chase the cost up with head office. It all has to be done via the Ford CRC, and the less said about them the better. It has been alleged in my presence that the Ford CRC isn't even a dircet part of Ford and is simply like all other call centres being a sub contractor to Ford with a smattering of Real Ford employees within the centre in case they need to take over a issue.

This would explain the confusion some call centre operators have over simply issues like the CDr's and what options are available and what Diffs the turbos have and so forth. THey don't actually know the product (most o them) they are simply reading from a FAQ guide!

Since November 2003 I've kept a record of discussions with Ford and its representatives and this A4 word document with 12 point writing is presently up to 7 pages with more to come.

Proof will be in the pudding, if I get 50k so be it, if not so be that too. But as I said before I have no intention of posting it for sale here on the website.

Sorry for the soapbox rant for listening

Cameron

[saleen]

Given all that went wrong with it, good luck selling here on the forums.

Try EbAy.

[FamiliaGTRAe]

G'day Saleen,

The car has (will) been fixed, I just don't know when I will get it back!

And I will say it again, I choose not to attempt to sell it on the website.

Cameron

[Mr X]

Familia sympathies extended,your dealer is an ars*h*le and Fomoco know who they are.Theres an old adage"a satisfied customer will tell one person how happy he is while an unhappy customer will tell ten people how unhappy he is".IMHO you should get a new car and yours should go into a rental fleet.

[Mr X]

By the way did you buy it new or was it a demo?

[FamiliaGTRAe]

Bought Brand new,

after 3.5 month wait August 21st 2003

Cameron