Lindz Member 13 Member For: 11y 15d Gender: Male Posted 25/05/14 08:54 AM Share Posted 25/05/14 08:54 AM Hi guys, I need some advice with a warranty issue for my xr6 turbo ute. I booked it into ford a week ago for warranty inspection of the tailgate as one of the latches has broken. It is being seen tomorrow. Today while I was driving I hit a small bump and the tailgate flew open, it managed to disconnect itself from the cable struts and landed on the towball leaving a big dent in the tailgate.My question is, do I have a leg to stand on if I want ford to fix the dent due to the damage being caused by a faulty part? I'm sure im not the first person to be in this sort of situation.Thanks in advance for the advice,Lindsay Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/ Share on other sites More sharing options...
ratter Member 6,793 Member For: 18y 11m 6d Gender: Male Location: @ my laptop Posted 25/05/14 08:59 AM Share Posted 25/05/14 08:59 AM think you may up a pretty well known creek but good luck anyway Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473798 Share on other sites More sharing options...
Mrs Jeturbo Bob the Freaking Builder Donating Members 10,813 Member For: 15y 7m 20d Gender: Female Location: SA Posted 25/05/14 09:02 AM Share Posted 25/05/14 09:02 AM Ye I would say your dreaming ... But u can email ford and get more joy than the dealership will give y Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473799 Share on other sites More sharing options...
Lindz Member 13 Member For: 11y 15d Gender: Male Posted 25/05/14 09:33 AM Author Share Posted 25/05/14 09:33 AM That's what I figured, but it's pretty frustrating! I'll see what dealer says tomorrow and go from there I guess. Thanks for the replies. Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473813 Share on other sites More sharing options...
bossmang FREAKY Donating Members 12,440 Member For: 15y 4m 8d Gender: Male Location: Melbourne Posted 25/05/14 10:48 AM Share Posted 25/05/14 10:48 AM what part broke? the pins that spring in and when you pull on the handle? Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473828 Share on other sites More sharing options...
Z2TT Member 714 Member For: 12y 11m 6d Posted 25/05/14 04:31 PM Share Posted 25/05/14 04:31 PM (edited) Yes your lawfully entitled to claim a repair that the defective part on the car caused damage, it's consequential loss under consumer law. Edited 25/05/14 04:34 PM by Z2TT Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473867 Share on other sites More sharing options...
tab Sucker Moderating Team 32,303 Member For: 21y 8d Gender: Male Location: Brisbane Posted 25/05/14 09:59 PM Share Posted 25/05/14 09:59 PM Is not damage caused through fair wear and tear so should be covered, I know I'd certainly be having a tantrum or two until it's fixed at no cost to me. Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473881 Share on other sites More sharing options...
Lindz Member 13 Member For: 11y 15d Gender: Male Posted 25/05/14 10:35 PM Author Share Posted 25/05/14 10:35 PM On 25/05/2014 at 10:48 AM, Ford Freak said: what part broke? the pins that spring in and when you pull on the handle? One of those latches (similar to what you would find on a door) has broken and is now presumably floating around in the tailgate somewhere. Also the return spring for the handle, so you have to acually push it back to close it. Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473890 Share on other sites More sharing options...
ratter Member 6,793 Member For: 18y 11m 6d Gender: Male Location: @ my laptop Posted 25/05/14 10:48 PM Share Posted 25/05/14 10:48 PM the issues will most likely be why the safety cable has disconnected Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473892 Share on other sites More sharing options...
Lindz Member 13 Member For: 11y 15d Gender: Male Posted 25/05/14 11:24 PM Author Share Posted 25/05/14 11:24 PM On 25/05/2014 at 10:48 PM, ratter said: the issues will most likely be why the safety cable has disconnectedI'm assuming the safety cable disconnected because the tailgate came down and was caught the first time, but when it bounced up it put pressure back onto the cable which allowed them to slip off. Then it came all the way down the second time onto the tailgate. There was no damage to the cables or any of it's fittings. Link to comment https://www.fordxr6turbo.com/forum/topic/88337-help-with-warranty-issue/#findComment-1473897 Share on other sites More sharing options...
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