Minor Service Problems

[Jase174]

Had my car serviced by a repable shop known by everyone in sydney, cost $280. Was happy with it, minus the fact when they took off my oil cap on block (top of my xr6 turbo), the cap broke in half. Half in one hand, other half fell in.

Question is: should I have been charged the extra 120 (costing me 420 all up) to open it up and get the part out when it was their fault?

What are your thoughts?

[Never had any say Panda]

I'm assuming if the cap was that brittle it would have fallen in even if you took it off yourself..

You could try discussing with the shop that you think it was their fault.. But I can bet they'll convince you why you should pay for it.

[Ralph Wiggum]

Common fault. Not really the shops fault. Hit them up for a discounted ally cap

[ms700]

Did they notify you, and get your authorization before purchasing the new cap?

Like rukey said, very common problem, 120 bucks is a whole lot cheaper than melted bits of plastic running through your engine, possibly costing you a whole lot more.....

[ratter]

very common problem

[bossmang]

That's why my first mod to my ute was a billet oil cap.

Adds 10kws

[Jase174]

I'm assuming if the cap was that brittle it would have fallen in even if you took it off yourself..

You could try discussing with the shop that you think it was their fault.. But I can bet they'll convince you why you should pay for it.

Never had this problem before, seemed perfect to me. Problem was he didn't open easy, just kinda went at it. Then, when the ring fell in (had the top part in his hand though), he tried to get it out with pliers. When pulling out, he snapped it again into 1/2. Thus, 1/4 of the part was in my block.

Just sh*ts me that you pay for a service, and if something breaks upon their fault, it shouldn't be me paying for it.

For example, (an asset is still an asset, hence my example); IF someone is doing some pipework to your house (plumber), and they accidently broke a few bricks, they would replace it at their cost. It's their fault. NOW, if a mechanic changes the oil for your brakes and by accident the caliper or something else falls off and brakes...is it my fault and thus my expense?

Where's the line that you cross where someone who is being paid to maintain or fix something, has an accident, and then your still liable? If this is the case, then performance mechanics should have pritty low insurance premiums if their is limited public liability and professional indemnity....

[Never had any say Panda]

very common problem

Never had this problem before, seemed perfect to me. Problem was he didn't open easy, just kinda went at it. Then, when the ring fell in (had the top part in his hand though), he tried to get it out with pliers. When pulling out, he snapped it again into 1/2. Thus, 1/4 of the part was in my block.

Just sh*ts me that you pay for a service, and if something breaks upon their fault, it shouldn't be me paying for it.

For example, (an asset is still an asset, hence my example); IF someone is doing some pipework to your house (plumber), and they accidently broke a few bricks, they would replace it at their cost. It's their fault. NOW, if a mechanic changes the oil for your brakes and by accident the caliper or something else falls off and brakes...is it my fault and thus my expense?

Where's the line that you cross where someone who is being paid to maintain or fix something, has an accident, and then your still liable? If this is the case, then performance mechanics should have pritty low insurance premiums if their is limited public liability and professional indemnity....

You might wanna be careful when one of the most experienced ford mechanics in the country posted that it's a common problem..

sh*t happens we get over it and move on..

[freeze_dk]

Bricks don't break on there own though so its a different scenario. Plastic gets brittle when heating up and cooling down all the time. The caliper breaking would be the mechs fault. That's if they even mention it

[Ralph Wiggum]

There was no accident the part failed due to age and repeated heat cycling.

In your plumber scenario, if the plumber was releasing a pipe fitting and the fitting failed due to age and corrosion and the plumber charged you for a replacement fitting and labour to remove the failed fitting and install the new fitting would you complain?