Z2TT Member 714 Member For: 12y 7m 11d Posted 11/11/13 02:50 PM Share Posted 11/11/13 02:50 PM (edited) That second hand engine idea from Ford is Bullsht, dont settle for that Edited 11/11/13 03:04 PM by Z2TT 1 Link to comment Share on other sites More sharing options...
blueprintbullet Donating Members 163 Member For: 16y 10m 4d Gender: Male Location: Wanneroo Posted 13/11/13 06:24 AM Author Share Posted 13/11/13 06:24 AM No surprise that I didn't get a call back from ford Australia today Link to comment Share on other sites More sharing options...
TBF06 Member 9 Member For: 13y 5m 18d Posted 13/11/13 07:44 AM Share Posted 13/11/13 07:44 AM Keep on it mate you're doing well. Link to comment Share on other sites More sharing options...
Rab WOT? Moderating Team 10,981 Member For: 11y 10m 12d Gender: Male Location: Frankston, 3199 Posted 13/11/13 07:56 AM Share Posted 13/11/13 07:56 AM Did you go through F.A. customer service and get a rep looking after you or trying through the dealer?I had the guy looking after me calling at real weird stages of the warranty work - like twice in the same day or 3 days after he promised to follow up the same day. Link to comment Share on other sites More sharing options...
blueprintbullet Donating Members 163 Member For: 16y 10m 4d Gender: Male Location: Wanneroo Posted 13/11/13 09:10 AM Author Share Posted 13/11/13 09:10 AM Yep have gone through ford customer service centre and have a case manager who promised to call me back, even if it was just to tell me that there was no news I would have thought that they would have the decency to call me when they promised 1 Link to comment Share on other sites More sharing options...
Rab WOT? Moderating Team 10,981 Member For: 11y 10m 12d Gender: Male Location: Frankston, 3199 Posted 13/11/13 09:23 AM Share Posted 13/11/13 09:23 AM Yeah - mine didn't call when promised, but called about 10 times with no reason Link to comment Share on other sites More sharing options...
arronm Dropping a turd Gold Donating Members 9,520 Member For: 17y 2m 11d Gender: Male Location: Perth Posted 13/11/13 12:03 PM Share Posted 13/11/13 12:03 PM Yep have gone through ford customer service centre and have a case manager who promised to call me back, even if it was just to tell me that there was no news I would have thought that they would have the decency to call me when they promisedBetter not hold your breath till he calls Link to comment Share on other sites More sharing options...
blueprintbullet Donating Members 163 Member For: 16y 10m 4d Gender: Male Location: Wanneroo Posted 15/11/13 06:11 AM Author Share Posted 15/11/13 06:11 AM Ford finally got back to me but with no change suggesting that a second hand engine was all they were willing to offer, I asked for it in writing and they refused. Link to comment Share on other sites More sharing options...
Wenier Donating Members 1,736 Member For: 14y 11m 20d Gender: Male Location: Christchurch, New Zealand Posted 15/11/13 08:46 AM Share Posted 15/11/13 08:46 AM Funny that they like the idea but not enough to give it to you in writing. Must not like the idea of that bit of paper going somewhere. Link to comment Share on other sites More sharing options...
Z2TT Member 714 Member For: 12y 7m 11d Posted 15/11/13 11:53 AM Share Posted 15/11/13 11:53 AM that's the right way to go about it, if they are not willing to put it in writing then they got something to hide.Don't settle for a second hand engine, Imagine the possible bullsh*t you could go through after all the time you've spent on this.I'd take them to court, obviously when you buy a car under new warranty, you do not expect second hand parts as replacement. Link to comment Share on other sites More sharing options...
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