nicko12 Member 3 Member For: 12y 8m 30d Posted 28/06/12 11:18 AM Share Posted 28/06/12 11:18 AM hi everyone, Just bought a 2010 XR6T ute and have been absolutely loving it.I had to get the brakes fixed under warranty, so I dropped the car off picked it up 2 days later.I got home and noticed a fairly decent 430mm scratch on the bonnet. what chance do I have of getting Ford to take liability for this?any advice would be greatly appreciated! Link to comment Share on other sites More sharing options...
possum Donating Members 553 Member For: 15y 9m 3d Gender: Male Posted 28/06/12 11:22 AM Share Posted 28/06/12 11:22 AM Have you taken the car back or at least rang them? that would be the most logical thing to do Link to comment Share on other sites More sharing options...
EFSIX I Lead Not Follow... Member 1,026 Member For: 12y 10m 6d Gender: Male Location: Westside,Melbourne Posted 28/06/12 11:25 AM Share Posted 28/06/12 11:25 AM +1^^id go there buds,I dont think a phone call will do..speak to the same person you spoke with last aswell,make him remember you! lolmate if they scratched it there liable no matter what,did you buy it from them aswell? Link to comment Share on other sites More sharing options...
bossmang FREAKY Donating Members 12,435 Member For: 15y 2m 1d Gender: Male Location: Melbourne Posted 28/06/12 12:03 PM Share Posted 28/06/12 12:03 PM go straight back there as soon as you can before they try and deny it! and speak to the guys you delt with.make a big fuss of it and they will fix it.I complained when they left dirty fingerprints all over my ute, so the next time I went in for warranty work, they brought out a car detailer and detailed the lot inside and out. Link to comment Share on other sites More sharing options...
nicko12 Member 3 Member For: 12y 8m 30d Posted 28/06/12 12:11 PM Author Share Posted 28/06/12 12:11 PM cheers for the quick replies.I picked the ute up today at 5 just as they were all leaving, and didnt see it til I got home, by then they were all closed up for the day.im planning on going in as soon as I can tomorrow and blasting them, just wanted to see what I'd be up against and if anyone else had had to argue a point like this.cheers Link to comment Share on other sites More sharing options...
phtmt6ute Member 30 Member For: 16y 1m 28d Gender: Male Location: Central Coast NSW Posted 13/08/12 09:53 AM Share Posted 13/08/12 09:53 AM Depends on the service persons mood I guess , when I went in for my 1000klm check up , ford told me they had to replace 2 wheel nuts (and was charging me) because they had no thread ! I had the car for 2 weeks and I told them to cop it ( because its new ) and id just payed $45000 for a new vehical ! he wouldnt wear it so I told him lots of things and was never returning ! I went to the next nearest dealer and they were not too impressed but nothing happened . Never had any trouble with the other dealer though . Link to comment Share on other sites More sharing options...
aussie1926 Donating Members 176 Member For: 15y 4d Gender: Male Location: Muswellbrook NSW Posted 13/08/12 10:01 AM Share Posted 13/08/12 10:01 AM ford dinted the arch above my front right wheel the paid for it to be fixed and resprayed Link to comment Share on other sites More sharing options...
P_BA_XR6 Member 271 Member For: 16y 8m 25d Gender: Male Location: Castle Hill Posted 13/08/12 12:54 PM Share Posted 13/08/12 12:54 PM Ford Damaged door on one of our cars too. they said it was there when we dropped it off, funny don't remember it there. Seeing its on the drivers door and they parked it. Good luck they told us to p..... Off same as when the diff went, they replied with the same answer. It was due to the LPG kit seeing its modification to the car. Depends on the dealership I believe Link to comment Share on other sites More sharing options...
sexual harrassment panda I see a red door and I want to paint it black Donating Members 5,919 Member For: 15y 4m 1d Gender: Male Location: Far north queensland Posted 13/08/12 07:10 PM Share Posted 13/08/12 07:10 PM Don't go in and go off ya nut, walk in and calmly state what happened. Ask them who is their prefferred panelbeater and offer to drive it around there for a quote. Link to comment Share on other sites More sharing options...
Goliath Member 383 Member For: 14y 7m 11d Gender: Male Location: Sydney Posted 15/08/12 08:11 AM Share Posted 15/08/12 08:11 AM Had my car in a Ford to fix a faulty airbag module. Picked the car up and released there was a scratch. Called them straight up, organised a time to bring it in, they acknowledged the damage wasn't there when I dropped it off and organised to get it repaired. Link to comment Share on other sites More sharing options...
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