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Fg F6 Lemon.


zumo

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  • 3 weeks later...
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  • Member For: 14y 2m 17d

Typical dealers always looking for a way out of honoring a new car warranty, I know this thread is already a few weeks old but it hits close to home for me. I purchased a 1 year old F6 from an FPV dealer that had been flashed and I wasnt made aware until I needed warranty work done that it was brought to my attention. The dealer I bought the car from didnt want to know about it and Ford/FPV wouldnt honor the warranty and turned a blind eye to their dealer who F!@@## UP. I somehow was to blame for buying a car from an FPV dealer which I had no idea had been flashed.

Needless to say I sold the car after the piss poor support from both dealer and spineless FPV. To have a nice car spoiled by penny pinching to save on warranty costs is in my eyes the beginning of the end for Ford. To have the flagship FPV range customer service treated in the same manner as say a Festiva or Focus says little about FPV's focus on customer satisfaction on their high end models.

I know exactly what you are going through and it can be one of the most frustrating experiences you can have. The designers/engineers have done a fantastic job to provide Australians with performance cars that bang for buck demolish the euro cars costing over $150K to provide similar performance figures. What a shame the after sales support feels like I live in a third world country in terms of customer satisfaction.

Example: I had the dreaded Brembo 6 Piston vibrations that dealers told me was caused by my aftermarket shocks and springs but all know is the sub-standard upper control arm inner bushes being inadequate.

Apologies to all for raving on but this needs to be told and heard.

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