Repco/fuelmiser Coils Lasted 2 Days Only

[NickBA-XR6T]

Went to Repco and purchased some FuelMiser coils from them. Put the coils in and it seemed to improve a rough idle issue. Didn't completely fix the issue but helped. Two days later went to start the car, running on 5 cylinders. Checked everything and I couldn't see anything visibly wrong so put the Visteon coil packs back in (I believe they are the factory coil packs?) and the car is running again. Took the coil packs back to Repco and all they could say is "This is a warranty claim, we'll send them back to FuelMiser for you and you'll have to wait and see what they say, we can't refund you".

Absolutely ridiculous. A product lasts 2 days and now I am out of pocket for $300 for god knows how long. Very disappointed with Repco and their policy.

Edited 27/03/12 11:21 PM by NickBA-XR6T

[JGP]

what a joke, hope they sort it out. You can get original coils from ebay seller mikesmodelcars for about $160

[NickBA-XR6T]

Yep definitely getting originals after I sort this out. Once bitten twice shy.

[ratter]

Unfortunately most suppliers operate like this, not just repco

[spinr33]

While I agree that suppliers operate like that most of the time all it takes is a phone call to the supplier and in good faith they should replace them it has only been 2 days not a few months or anything bad service

[NickBA-XR6T]

I literally showed up 2 days later with the receipt, all parts and packed back in original boxes/packaging. Now what happens when they say that yes one of them is bad, and they will only refund me for the faulty unit and not all 6 which I no longer want after my bad experience?

[ratter]

  On 27/03/2012 at 11:50 PM, spinr33 said:

While I agree that suppliers operate like that most of the time all it takes is a phone call to the supplier and in good faith they should replace them it has only been 2 days not a few months or anything bad service

Too many people diagnose by replacing parts and then want their money back when the part does not fix the problem, which could be why suppliers take this approach.

  On 27/03/2012 at 11:59 PM, NickBA-XR6T said:

I literally showed up 2 days later with the receipt, all parts and packed back in original boxes/packaging. Now what happens when they say that yes one of them is bad, and they will only refund me for the faulty unit and not all 6 which I no longer want after my bad experience?

I think they will replace the faulty item only, but good luck and let us know how you get on.

[spinr33]

  On 28/03/2012 at 12:27 AM, ratter said:

Too many people diagnose by replacing parts and then want their money back when the part does not fix the problem, which could be why suppliers take this approach.

I agree with you theirs no point throwing a heap of parts at something and hope it fix's the problem, but he said he switched back to the original parts and was a marked improvement, chances are the replacement coils are weaker then the run down factory ford coils did you check the sparkplug gaps or replace them ?

[NickBA-XR6T]

The spark plugs were brand new NGK Iridium plugs and had been replaced 2 weeks earlier so they weren't the issue.

[tab]

I don't beleive they can legally do that under current consumer protection laws.

If it is faulty on purchase (I.e. never works as intended) then you are entitled to immediate replacement or refund directly from the seller, but if it fails after first operating correctly then it is a warranty issue and has to go through the appropriate channels.

edit...may have misread your first post. So did they work properly initially?

Edited 28/03/12 01:36 AM by tab