Karen Pascoe Member 2 Member For: 13y 2m 8d Posted 17/01/12 05:21 PM Share Posted 17/01/12 05:21 PM (edited) Hi Everyone, I have a BF MK II XR6 Turbo that has been sitting in a Ford dealers yard in Melbourne for a year. The turbo blew causing the engine to go and it was 100 km under the extended warranty km limit. Because the last service was done interstate and they didn't stamp the book, the dealer has refused to fix it under warranty and as I have cancer I cant afford to pay the $7000 they want to charge me to fix it. Today they told me they will buy it for $3000 or they will report it to the police as a dumped car and have it removed. I cant afford to take them to VCAT to try to have this resolved and my illness makes me unfit to fight it out with them either. This car was my pride and joy I saved a long time to buy it from a dealer I has used many times before over the years and as much as I am mad as hell that they wont fix it, I need to get it repaired as I may have to sell it to pay for my next round of cancer treatment. Does anyone have any ideas on how I might resolve this or any ideas on how I could get it running again for less than the $7000 they are quoting me. I hate the thought of having to sell my beloved car but I may have no choice and selling it running is obviously going to be a better option. Thanks in advance for your help.Oh and I have been a member for a long time but I cant remember my user details so I just used my Facebook to get in here to ask. My 2 girls told me to get on here and ask, thank god for teens and Facebook I say lol. Thank you for any ideas you have to help me sort this out. Edited 17/01/12 05:25 PM by Karen Pascoe Link to comment Share on other sites More sharing options...
Karen Pascoe Member 2 Member For: 13y 2m 8d Posted 17/01/12 05:24 PM Author Share Posted 17/01/12 05:24 PM (edited) Oh and I have been a member for a long time but I cant remember my user details so I just used my Facebook to get in here to ask. My 2 girls told me to get on here and ask, thank god for teens and Facebook I say lol. Thank you for any ideas you have to help me sort this out. Edited 17/01/12 05:24 PM by Karen Pascoe Link to comment Share on other sites More sharing options...
Barra Donating Members 467 Member For: 16y 4m 11d Gender: Male Location: Toowoomba Posted 17/01/12 06:29 PM Share Posted 17/01/12 06:29 PM Sorry to hear about your situation. Has the car been sitting there for a year due to the dealer awaiting payment to go ahead with repairs? Might be good to name said dealer as someone on this site might have some influence on the matter on your behalf. I assume the vehicle wasn't modified at all? Plus with your last service, do you have any receipts/ invoices of the service, it should state the kms at the time, regardless of the book being stamped or not. This might help, if you produced it to the dealer to warrant your claim. The others on here will hopefully be able to help you further, and make things easier.Today they told me they will buy it for $3000 or they will report it to the police as a dumped car and have it removed. This threat is ridiculous, understandable due to the length of time there. Don't let them push you into selling, as someone on here might be interested in buying the car for more than the $3000. How many kms on the clock. Take care. Link to comment Share on other sites More sharing options...
sexual harrassment panda I see a red door and I want to paint it black Donating Members 5,919 Member For: 15y 5m Gender: Male Location: Far north queensland Posted 17/01/12 08:02 PM Share Posted 17/01/12 08:02 PM worth more than 3kdo you have insurance? try that instead of the warranty.Have they told you what's wrong with the motor? have they done any work on it in the past year? Link to comment Share on other sites More sharing options...
Never had any say Panda I <3 Floods Silver Donating Members 11,198 Member For: 13y 7m 25d Gender: Male Location: South West QLD Posted 17/01/12 08:10 PM Share Posted 17/01/12 08:10 PM Blown motor is mechanical issue.. Insurance only pays out if it catches fire or something..Have you considered getting a local newspaper or current affairs program involved? Link to comment Share on other sites More sharing options...
Barra Donating Members 467 Member For: 16y 4m 11d Gender: Male Location: Toowoomba Posted 17/01/12 08:17 PM Share Posted 17/01/12 08:17 PM Current Affairs would love to hear this story. :beta: Link to comment Share on other sites More sharing options...
Dillz Three pedals are better then two.. Donating Members 15,637 Member For: 17y 10m Gender: Male Location: Melbourne Posted 17/01/12 11:13 PM Share Posted 17/01/12 11:13 PM That's a terrible story but doesn't supprise me one bit when it comes to Ford customer service. Deffinitly help if you have receipts of the service?What dealer is it? Link to comment Share on other sites More sharing options...
CBXRT Banned 643 Member For: 14y 4m 3d Gender: Male Posted 18/01/12 12:05 AM Share Posted 18/01/12 12:05 AM (edited) Karen, 1. It doesnt matter where a car is serviced in terms of warranty. As long as you can prove this service regardless of log book stamp (eg; invoice, credit car statement etc) then prima facie you are covered under warranty. If car is modified, service wasn't done by a professional etc, then that is a different matter. 2. Legal Aid may handle this for you at VCAT. Explain to them the facts, illness and financial situation and they may consider it - as on the surface it appears utterly unacceptable. L-Aid tend to focus on criminal/domestic matters, such as family violence, but would be worth applying for a grant in the circumstances. They can only say no. Either way, best of luck. ps: If all the information is true, you should name the Dealer so all members are aware of this now and in future. Edited 18/01/12 12:06 AM by CBXRT Link to comment Share on other sites More sharing options...
Buf-Phoon loitering with intent Lifetime Members 13,318 Member For: 21y 7m 6d Gender: Male Location: Zombie Birdhouse Posted 18/01/12 01:48 AM Share Posted 18/01/12 01:48 AM HiSorry to hear of your circumstances. But your last service will be on the dealers system so get a print outas this will help your case for warranty.Have you tried Fraud Head Office ?Failing that contact one of our advertisers as Fraud will cost you a lot more.This just reeks of Frauds after market service in general.I seriously hope you get it all sorted and your health back on track Link to comment Share on other sites More sharing options...
PookeyMaster Donating Members 1,531 Member For: 14y 3m 6d Gender: Male Location: Parramatta, NSW Posted 18/01/12 02:35 AM Share Posted 18/01/12 02:35 AM Was the Extended Warranty from the Dealer or from Ford Motor Company of Australia?If it was from the Dealer, try often require all services to be done at that particular dealer in which case you may be out of luck.If it was from Ford themselves, it doesn't matter who services it. As long as you have a receipt, you are covered. I would contact Ford Head Office and explain what's happened. If it hasn't been modified, hopefully they'll give the dealer a kick and get them to start work on it. Link to comment Share on other sites More sharing options...
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