New Gt Engine Gone Already

[cranny]

3000 KM on it

[Panda Eyes]

  On 03/07/2011 at 1:23 PM, cranny said:

my biggest worry is that they fix it dodegy and I get a second grade motor the rest of the cars life.

that scenario is the same as what you've got now- I'd make it clear I want the full warranty to apply to the engine from the repair or replace date- not the car delivery date. if you get no joy, politely explain that if it is not sorted out satisfactorily you will have no choice but to go to the ombudsman- he actually does have some weight usually.... good luck with it...

[Tobey]

Or just go and speak to them nicely and they will sort it out for you... Not the end of the world.

[cranny]

Thanks for your replies guys,

does anybody on the forum work at ford or know anyone that I can trust to project manage this thing.

I am happy to let ford fix the car I jsut want it done properly. if someone could recomend any dealer that would put me at ease.

Cheers guys.

[STAINLESS again plz]

Head gasket?

[arm79]

I'd be checking out the new consumer laws that came into effect this year... Assuming you purchased the car this year.

If the fault is major, you are entitled to a replacement car or a refund. If the engine has crapped itself, I'd say it was a major, and you could argue as such.

http://www.carsguide.com.au/site/news-and-reviews/car-news/lemon_story

The link gives you some info on how it works, then maybe a call to your states consumer trading department.

Either way the law states, you MUST go to the dealer first and report the problem and allow for diagnosis before starting any action. Then you can attack them from there... Which includes compensation for time without the car, etc, etc.

I was speaking with a high level manager who works for a world wide electronics retailer, and he mentioned these new laws and that he had recently attended a seminar about them. He said these laws from a retailer and manufacturers point of view are extremely scary. Consumers can basically write their own warranties on basis of their expectation of how a product should perform and last. Like "My previous fridge lasted for 20 years, and this one has died at 5 years, new one please. I expected at least 10 years of service from it" or "The transmission in my EL lasted 600,000km and I bought another Ford because I expected the same reliability... But its only done 110,000km, new one please".

The other great part of these laws is it puts the dealer directly in the line of responsibility for the product. So there is no more fobbing the problem off to Ford. The dealer is legally responsible for the performance of the product as well.

[Barra]

Great post arm79.

[cranny]

Cheers mate,

should I go back to the same dealer, the reason I ask is that I bought the car from Power ford Castle hill and I live near sutherland and work in the city. I was going to take it to macarturther as a member on here said it would be the best dealer.

Cheers

[CBXRT]

Cranny, try not to let it get to you so much, its just a car..... "project manage" - we are talking about an engine issue, not building a high-rise shopping development!! Ha ha....

I sympathise as to why you are upset (I would be too), but just take it to your nearest Ford dealer and let them handle it as per the thousands of other Fords with faults - most likely everything will be 100% fine

Edited 04/07/11 04:28 AM by CBXRT

[XYZ]

Being only 3000kms on it, I'd take back to where you bought it..