Dba Fantastic Customer Dervice

[hypnodoc]

I got some DBA Gold drilled and slotteds a while back for the car and then went to the USA for 3 weeks came back and noticed a horrible rattle, took it back to the guys who fitted them, they said it was common, so I thought I'd get a second opinion and booked it into Ford to completely take them all apeart and re fit just in case a spring was loose or the sliders jammed or there was no spacers in the back $180 later told that all is OK, just the disc design and they had seen it before.

To be fair I have to say I have had 3 previous sets of DBAs and never had a problem at all, and these things stop the car without a problem but the rattle is shocking .

So I sent DBA an email to tell them. I did not ask for anything, no refund, no replacement just let them politely know these particular discs sound like you have 10 stones stuck in the tread of each tyre with or without the brakes being applied. That was a week ago, and the response was NO RESPONSE AT ALL. So I would say to anyone considering getting DBA Drilled and Slotteds Gold DON'T, unless you want to be driven crazy by a rattle. After wasting $500+ on these things which obviously have a design fault I would say to the customer service department at DBA you are obviously more interested in customers money than customer service

Edited 27/05/11 07:56 AM by hypnodoc

[hypnodoc]

Ermmmmmmmmm meant Customer Service in the topic heading, must have been a Freudian slip because customer dervice is what I got.

[Benny]

You need to talk with DBA Steve if he's still with the company. I've had issues with DBA rotors quite a few years ago now and they replaced them free of charge. I thought DBA Steve was a member on here but haven't seen him around in quite a while.

Benny.

[DBA Steve]

Hi Hypnodoc,

Sorry if you feel you have been ignored. We get flooded with hundreds of emails from all corners of the globe and we try our best to get around to them all in a timely manner. I have checked all enquiries around the dates you have mentioned and we cannot see your request. In reference to your issue, as the gold rotor is a one peice design design, made here in Sydney, there is nothing related to the rotor that can create a rattle as it is clamped securely by the wheel. This is a very popular rotor for DBA and as an OE supplier to FPV and HSV we can guarantee that our spec is true to the original equipment. The only area where a rattle could possibly develop is in the caliper where the anti-rattle clips are not fitted correctly or on the caliper mount. Not being able to hear the noise we can only make an assumption based on our knowledge of that application.

I am assuming you still have the gold rotors fitted. Can to please send the details of your supplier and fitter and a bit more more detail on the noise, eg speed, pedal pressure, etc. to dbasteve@dba.com.au

regards,

DBAsteve

[hypnodoc]

In fairness to DBA since this rattle issue has come to Steves attention, DBA have communicated with me for more info re the noise in a timely manner. Thanks for your help Steve.