Banned1 Banned Banned 734 Member For: 14y 4m 25d Gender: Male Location: Caloundra Posted 29/10/10 05:29 AM Share Posted 29/10/10 05:29 AM (edited) hehe, we've had a few phone calls from them regarding my displeasure at not changing the HIM module when it was in last time(glad I never vought the car locally , twats !).... I see the area code and just ignore them ! they can shove the fruit basket right up their arse ! Edited 29/10/10 05:30 AM by rab Link to comment Share on other sites More sharing options...
BCR01 Member 152 Member For: 14y 5m 21d Posted 29/10/10 09:55 AM Share Posted 29/10/10 09:55 AM Ford would be fine sales wise if their dealers were up to scratch. Why can't head office lay down the law? I wonder how many customers are lost to Holden/Toyota based on a bad experience from a dealer.I would say about the same amount Expensive Daewoo and Toyota have lost to FORD from bad service. I think that they all have good, bad and worse!I found Subaru to be the bes, but having said that I only had 2 claims. One the knocked back, which I questioned, and gave my resons why I thougt it should be covers, then they said yes!I hope I get a picnic basket. Link to comment Share on other sites More sharing options...
harryh Donating Members 166 Member For: 14y 4m 9d Gender: Male Location: Sydney Posted 29/10/10 11:22 AM Share Posted 29/10/10 11:22 AM The dealer at rockdale changed my disks, pads and roof lining under warranty in the week proceeding my warranty running out, I was pretty impressed with that. I expected for them to fob me off so that my warranty ran out. All large businesses tend to have issues with inconsistent service levels but I think for really needs to focus on this. BTW, I have had my G6E T 50th ann edition for two weeks and no present yet, but the joy of driving it has not worn off so I am not too bothered. Link to comment Share on other sites More sharing options...
plaine Member 20 Member For: 14y 3m 26d Posted 31/10/10 03:49 AM Share Posted 31/10/10 03:49 AM I have had mine for 2 months now I havent received anything,only thing I got was a dud air con that doesnt work and I took it back and it worked for about 3hrs after and now it doesnt work again! Link to comment Share on other sites More sharing options...
ZAP No boost, no bottle, just my foot on the throttle! Lifetime Members 7,935 Member For: 20y 11m 24d Gender: Male Location: Sydney Posted 31/10/10 06:11 AM Share Posted 31/10/10 06:11 AM I bought a $80k FPV and got a stupid book about the GT's history. Last FPV (Typhoon) I got a cool rollaboard travel bag.I told FPV where they could shove their $20 book and made them write it on the customer survey. Link to comment Share on other sites More sharing options...
bunna Donating Members 813 Member For: 18y 5m 12d Posted 31/10/10 11:00 PM Share Posted 31/10/10 11:00 PM Hey guys,Had a call from Ford head office asking how the car was going, what I thought of it etc.They then said they would send me a 50th Anniversary picnic basket. Sweet.Got it today. Its got a collapsable basket with a liner to keep stuff cold, also got a picnic basket, calander and a key ring.Pretty nice stuff.Anyone else get one?Every employee got one to celebrate the 50th anniversary (4 months ago) - its sat in a cupboard somewhere ever since. What have picnic baskets got to do with 50 years of falcon? Link to comment Share on other sites More sharing options...
frogg Member 57 Member For: 14y 5m 24d Gender: Male Location: Bundoora, Melbourne Posted 01/11/10 12:59 AM Share Posted 01/11/10 12:59 AM Well there you go.....Just got a call from the "Ford Motor Company of Australia" offering to send me a 50th Ann Picnic Basket....Maybe there will be a few more coming for everyone else?? Link to comment Share on other sites More sharing options...
Banned1 Banned Banned 734 Member For: 14y 4m 25d Gender: Male Location: Caloundra Posted 01/11/10 02:25 AM Share Posted 01/11/10 02:25 AM (edited) hope the guy that calls me is deaf in the ear where the phone is placed ! cos he can shove it up his arse ! Edited 01/11/10 02:27 AM by rab Link to comment Share on other sites More sharing options...
harryh Donating Members 166 Member For: 14y 4m 9d Gender: Male Location: Sydney Posted 03/11/10 12:35 AM Share Posted 03/11/10 12:35 AM I just got my call from Ford today asking if they could confirm some details with me, ask about my experience with the car and any feedback that I might have. They then finished by telling me that they are sending me the collapsable picnic basket. There you go, it does look like this is something that Ford is doing across the board. She also asked if it was ok for them to call every 12 months to follow up. From a service persepective its good that the company calls to ask your thoughts and what they can do to help you so they can identify common problems and fix them (hopefully). Link to comment Share on other sites More sharing options...
Xr50 Donating Members 196 Member For: 14y 7m 17d Gender: Male Location: Brisbane Posted 15/11/10 10:15 AM Share Posted 15/11/10 10:15 AM yep had the same call, got my basket about a month ago, still in the cupboard waitin for summer Link to comment Share on other sites More sharing options...
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