dule Donating Members 1,180 Member For: 17y 9m 22d Gender: Male Location: Sydney Posted 03/08/10 06:57 AM Share Posted 03/08/10 06:57 AM Customers ranking | customer satisfaction with cars Link to comment Share on other sites More sharing options...
Guest XR09 Guests Posted 03/08/10 07:49 AM Share Posted 03/08/10 07:49 AM Well you cant argue with the facts.Bet it still won't lift fords game. Still the worst aftersales service I have experienced. Blame the dealers all you like, but it's Fords problem. Link to comment Share on other sites More sharing options...
Dagabond Bored Member Administrator 35,722 Member For: 22y 2m 24d Gender: Male Location: Dé·jà vu Posted 03/08/10 08:03 AM Share Posted 03/08/10 08:03 AM -3% Link to comment Share on other sites More sharing options...
Adam Here since the start... Lifetime Members 10,282 Member For: 21y 9m 12d Gender: Male Location: Victoria Posted 03/08/10 08:20 AM Share Posted 03/08/10 08:20 AM Engaged Marketing surveyed 1720 car owners to rate their ownership experiences.Pfft... Link to comment Share on other sites More sharing options...
tab Sucker Moderating Team 32,303 Member For: 20y 9m 13d Gender: Male Location: Brisbane Posted 03/08/10 10:16 AM Share Posted 03/08/10 10:16 AM It almost looks like the story is a copy and paste job from the press release a certain marketing firm released to try and sell copies of their report that's based on internet research that pays people to participate. Very sound research indeed. Link to comment Share on other sites More sharing options...
Dagabond Bored Member Administrator 35,722 Member For: 22y 2m 24d Gender: Male Location: Dé·jà vu Posted 03/08/10 11:15 AM Share Posted 03/08/10 11:15 AM -3% Link to comment Share on other sites More sharing options...
Pete A Member 442 Member For: 16y 2m 4d Gender: Male Location: Castle Hill NSW Posted 03/08/10 12:52 PM Share Posted 03/08/10 12:52 PM What a pile of C--p! They didn't talk to me! Although I've had problems I've been fundamentally happy with my dealer over many years. The FG is the best Falcon ever made and I've had a lot of different models.I have many colleagues that have had horrendous problems with Holden.They didn't talk to my sons inlaws who's new Caprice took 3 months to get fixed "from new"They didn't talk my mate who's BMW "exploded" and burnt to the ground during a service and then BMW turned their back on him pushing the responsibility to the dealer saying "BMW's don't catch on fire"! This went legal!They Haven't spoken to my daughter who's pre delivery of her Polo GTI was an absolute disgrace and took threats by myself to get action.I agree that Ford and Expensive Daewoo and every dealer for every manufacturer has to pick up their act. Some a lot ore than others. The cars are OK, the dealer and their attitiude are the issue. What they should do is pick dealers from each manufacturer, in each region and survey the people who deal with those dealers. Not random phone calls and offers to pay for opinion as is claimed. Socio-ecconomic factors and regions will all yield different results.These surveys are just not valid and anyone who would buy a Subaru for example instead of a Expensive Daewoo or Ford because of their "survey" is as stupid as the survey itself. Drive the cars, get to know the dealer and make your own mind up. Geeeeeez!. Link to comment Share on other sites More sharing options...
dule Donating Members 1,180 Member For: 17y 9m 22d Gender: Male Location: Sydney Posted 03/08/10 01:20 PM Author Share Posted 03/08/10 01:20 PM I'm not surprised Subaru scored the best, most of their buyers think 4wd is goods gift to safety, had a family member state they choose a Subary because of "safety of 4dw and 4 wheel brakes". I see them almost like the iphone fan base The main issue I have with falcons is the suspension build quality (bushes, ball joints and stuff) not sure what FG is like but BA/F is pretty ordinary in this department, shouldn't have to change these things after 50k. Link to comment Share on other sites More sharing options...
Rusty XR6T Donating Members 516 Member For: 14y 10m 7d Gender: Male Posted 04/08/10 12:22 AM Share Posted 04/08/10 12:22 AM I completely agree with the survey! the FG XR6T I have now is a great looking car but by far the most problematic car I've ever owned, Ford know about the problems and seem to think its ok to sell a car that has major faults.For example my tail shaft went at 14000KM a month and a half off the road, today I am without my car again because the dual zone climate control is stuffed! The car is not even a year old yetI had a ute that ran a 9sec 1/4 mile and that stuffed up less than my FG.Not the dealers fault, Ford motor Company just have the usual we are big so we can produce crap cars and the public will like it because we are Ford.I can tell you now that I will never ever buy another Australian built Ford again, I am a true blue Aussie and have always supported local manufacturing but I hate that Australia has to put its name to these POS cars Link to comment Share on other sites More sharing options...
Guest XR09 Guests Posted 04/08/10 04:37 AM Share Posted 04/08/10 04:37 AM I love my Fg......but I have never had such poor after sales service ever. Or been fed such crap. I have owned an MY00 rex, a GT wagon and a senator VS. All have had the suspension, brakes and wheels modified. It's usually the first thing I do to my cars.This is the first time in my life I have been told they wont fix the rattles or squeeks because of my mods. How can a stiff suspension make a seat squeek ????HSV ... No worries mate handles well now. Nah wont affect your warrenty on other parts.Subaru..... They will not only give you great advice, but help you mod your car, with factory and racing input. And keep your full warrenty.Ford NO NO NO NO NO NO NO NO NO. Your car is highly modified and we will not cover it. A bloody set of Teins and bushes ???? go get farked Ford. Link to comment Share on other sites More sharing options...
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