MiKa Donating Members 4,243 Member For: 18y 5m 8d Gender: Male Location: Melbourne, VIC Posted 24/05/10 02:30 AM Share Posted 24/05/10 02:30 AM Our home phone is with Telstra, havent had any problems..I install Foxtel, and the people gettin Foxtel thru telstra, their work orders are always wrong, its like the customer signs up with a deal of some sort, telstra muck up the deal, and we end up having to call telstra asking them wtf when trying to install the damn things.. By then telstra need 24hrs to fix orders so the customers have to wait at least 24hrs but its usually a week..My sis works for Telstra, and can give us good deals, so when my internet contract finishes with netspace, ill look into their bundles...IMO stay away... Link to comment Share on other sites More sharing options...
GR8XR6 ANGEL EYES Silver Donating Members 1,683 Member For: 16y 6m 7d Gender: Male Location: SE Suburbs, Melbourne Posted 24/05/10 05:28 AM Author Share Posted 24/05/10 05:28 AM Mika what deals can you get us?? Link to comment Share on other sites More sharing options...
GR8XR6 ANGEL EYES Silver Donating Members 1,683 Member For: 16y 6m 7d Gender: Male Location: SE Suburbs, Melbourne Posted 24/05/10 05:29 AM Author Share Posted 24/05/10 05:29 AM Mate I think I would be gettin my head checked for going back to them in the first place, you weren't drunk or under the influence of something were you?Sleep deprivation might be the reason. Link to comment Share on other sites More sharing options...
discostig Manual mode ________________________ All day, erryday Donating Members 13,798 Member For: 17y 2m 4d Gender: Male Location: Probably above atmospheric pressure Posted 24/05/10 01:21 PM Share Posted 24/05/10 01:21 PM Home phone is about the only thing they can do reliably. Even then I've had customers tell me that their phone line got cut off when their neighbour moved out and disconnected...have had the subcontractor workers tell me that they do anything to avoid sending a bloke out to fix a possible line fault! Cheaper to run the call centers I guess.As for service. 3/10.I am also, most unfrotunately, with them for Internet...too far for ADSL here in the hills. Wireless only - our modem stopped connecting at 3G (tested it at work in Fremantle too) and they sent a replacement modem (only after I got on the phone and talked the talk after my partner got the run around poor girl)...the replacement locked up after 30 minutes a pop, from heat I can only guess. All up we spent about 4 hours on the mobile phone to them getting it sorted.I'm glad to tell a customer to move ISPs when they ask about it. Link to comment Share on other sites More sharing options...
turbotrana Member 2,586 Member For: 21y 9m 29d Gender: Male Posted 24/05/10 03:49 PM Share Posted 24/05/10 03:49 PM I think its the "Communication Ombudsman" you complain to. They should have it listed on their website.I went back to Telstra after trying out a couple of 3rd party suppliers. I was just glad to speak to some Aussies after the crap I went thru with slow speeds with Exetel. I am on a Telstra $98 plan for phone and 12gb internet and 49.99 with AAPT 40gb at another house which is OK now after a major speed problem which is rectified now.At least you can get somewhere with Telstra. Go with someone like Dodo, Exetel and its like speaking to a brick wall with accents you can barely understand. I just luv speaking with Aussies now.So my best advise is go with a company that OWNS THEIR OWN EQUIPMENT, otherwise you will get second class service and speeds and the Telsra $98 plan is OK. Link to comment Share on other sites More sharing options...
Dagabond Bored Member Administrator 35,722 Member For: 22y 2m 15d Gender: Male Location: Dé·jà vu Posted 24/05/10 04:44 PM Share Posted 24/05/10 04:44 PM and the Telsra $98 plan is OK.Not when you compare it to Internode... Link to comment Share on other sites More sharing options...
Guest XR09 Guests Posted 25/05/10 04:06 AM Share Posted 25/05/10 04:06 AM It all depends on where you live. If your not in metropole land then good luck with having a choice. Telstra got the shoites in 07 when the gov let Optus and others bid on the national fiber plan and stopped work on a lot of upgrades. I believe they are starting it up again ??? Optus has heaps of cable in WA for regional areas. Same as NSW and VIC. But in QLD they are dragging the chain. They just laid some in Noosa but it still goes through the Telstra exchange. So as Turborana said if you are not with Telstra then you are a second class customer and will suffer in peak times. They need to get rid of the copper crap. There is just no room in some of the pits to pull anything more through. Just for the devils advocate sake: Why should telstra let Optus and others use there pits and exchanges ??? Link to comment Share on other sites More sharing options...
NB4C Member 328 Member For: 16y 14d Gender: Male Location: Sydney Posted 25/05/10 06:39 AM Share Posted 25/05/10 06:39 AM Optus cable packages are quite generous now:I'm on 150GB (75 peak / 75 off-peak) for $60/month.iPrimus and TPG might offer more gigabytes for your dollar, but Optus cable's reliability is rock solid. In 6 years I've only experienced 1 outage; plus no drop outs nor peak time lag. Not a fan of bigpond, $60/month only buys 12GB. Telstra tries to justify that with free bonus content that isn't all that useful. Link to comment Share on other sites More sharing options...
GR8XR6 ANGEL EYES Silver Donating Members 1,683 Member For: 16y 6m 7d Gender: Male Location: SE Suburbs, Melbourne Posted 25/05/10 06:45 AM Author Share Posted 25/05/10 06:45 AM Currently with fusion package $100 ADSL 2 plus unlimited calls Link to comment Share on other sites More sharing options...
Worm A much better forum Silver Donating Members 3,808 Member For: 16y 6m 6d Gender: Male Location: Victoria Posted 25/05/10 08:14 AM Share Posted 25/05/10 08:14 AM I've been with TPG for 15 years and NEVER had an issue...Never had a problem with speed.. Always hook my friends up with then and never had an issue...Best value for $$$ there is in terms of cost/speed and no dropouts...Most of the Internet dropouts are usually caused by telstra anyway, as everyone uses telstra infrastructure (well the majority of them... Some companies have their own ADSL2 ports setup up on exchanges)Telstra service is sh*tter than a tennis player serving with a racket stuck up his arsecrack... Link to comment Share on other sites More sharing options...
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