Gonadman2 Member 140 Member For: 18y 2m 14d Gender: Male Location: Perth - WA Posted 11/05/10 07:53 PM Share Posted 11/05/10 07:53 PM (edited) I would like to congratulate 'dealership name removed' for showing my Girlfriend and I some of the worst service I have ever received when purchasing a new vehicle. We were on a holiday to Phillip Island, and I happened to stroll into this dealership while the girls were doing some shopping in the city. I had been looking at a few different F6 Utes in Perth but none really caught my eye. So when I found the model they had on display was a little different, I knew I wanted it. So sure, on the day when we bought our new F6 ute, it was smiles all round, “sure take it for a drive, I’ll even start it for you” type of stuff. I think it started to unravel just after we had signed up. We were leaving to fly back to Perth and the purchasing process had taken a lot longer than I thought it was going to. Now they had held us up, and we had foregone our complimentary trip to the airport from the hotel we were staying at, so do you think it would have been to hard too drop us off? I mean a couple of interstaters had just dropped nearly $60k on a new car and the best you could do was hand us the taxi companies phone number? Cheer’s...So I work offshore for 28 days at a time and am not contactable during this time, and they knew this as I had expressed it as clear as I could. I had explained to them that I wanted the car transported back to WA, even though they suggested that I fly back over and drive it, to which I let them that it was not going to happen. He even made some enquiries while I was there to verify how much this was going to cost. This all occurred on the 3rd of April. It is now the 12th of May, and I have had a heap of unanswered emails, missed calls, not even a single call back to let my Girlfriend know how my car was going. When I was finally able to contact the dealer on 29th of April, he fed me some bullsh*t about how I was going to drive the car back and again I explained again that this was not going to happen. So he said that he would get it on the next available truck. More phone calls a few days later, and my Girlfriend was able to ascertain that it didn’t leave until the 7th of May, a full week after that call. I have been informed that we should receive the car no earlier than the 19th of May.My email address is now blocked from their servers, and I have still only heard limited information from them. I finally received the finance paperwork on the 3rd of May but it was drawn up incorrectly and has taken a little while to get sorted. I don’t think I will be pursuing this now anyway.This whole time I have never been angry or annoying, I have just tried to let them do their job and as a customer, to be as clear as possible. I am extremely annoyed at the fact that I by the time I receive the vehicle it will be over 6 weeks into the warrantee period with no recourse. So its got me thinking, why the piss poor service? Have they damaged the car in some way and tried to get it repaired? What do you think? Is it normal to ignore a customer for over a month, who has spent nearly $60k in your yard? I should mention that I have dealt only with the Finance manager and New Car manager since day one... Edited 12/05/10 12:20 AM by Dagabond Link to comment Share on other sites More sharing options...
Fords Rule Member 38 Member For: 15y 5m 10d Gender: Male Location: Penrith Posted 11/05/10 08:19 PM Share Posted 11/05/10 08:19 PM Mate you have the patience of Jobe.I would have dished them alot earlier in your story (say at about the time they gave you the cab number)So are you taking delivery of this car still?A long and detailed letter to the CEO of Ford Australia is in order here.Blocking communications via email is so wrong especially when you work off shore.I'm yet to "HERE" an angry person raise there voice through an email. Link to comment Share on other sites More sharing options...
Rhino1980 09JET Member 1,510 Member For: 15y 6m 18d Gender: Male Location: E. Maitland Posted 11/05/10 08:35 PM Share Posted 11/05/10 08:35 PM Fark em I'd pull out of the deal. I had a similarly terrible experience with a Ford dealer at Cardiff when buying my FG XR6T. I ended up telling the salesman to punch it up his arse and went somewhere else. Link to comment Share on other sites More sharing options...
Fords Rule Member 38 Member For: 15y 5m 10d Gender: Male Location: Penrith Posted 11/05/10 08:42 PM Share Posted 11/05/10 08:42 PM I'm with you Rhino no car is worth having to put up with that sort of treatment. Link to comment Share on other sites More sharing options...
Corzza 777 Member 7,135 Member For: 15y 11m 5d Gender: Male Location: Neutral Bay. Born and Bred in the RSA Posted 11/05/10 10:02 PM Share Posted 11/05/10 10:02 PM This is really shocking!Not something you want to experience at all.My bet is the car has been sold? Link to comment Share on other sites More sharing options...
Gonadman2 Member 140 Member For: 18y 2m 14d Gender: Male Location: Perth - WA Posted 11/05/10 10:10 PM Author Share Posted 11/05/10 10:10 PM Well I still have a copy of the signed contract here. And AFAIK the car was shipped to WA on the 7th of May. I get back to Perth tonight so I will call them tomorrow and hopefully extract the tracking number out of them.I am still taking delivery, but it will be a minimum of a week away at least which kinda sucks. I am a patient person, good things happen to those who wait, I just hope the driving experience is better than the purchasing one! This is easily the most expensive car I have ever bought (and I've been through a few!) so to get service like I have is pretty disheartening. I have had quite a few lost hours sleep out here, its quite difficult to organize anything when you are in such a remote location.I'm curious as to whether anyone else has purchased from this dealership and what sort of service they received?Actually, the email blocking is quite odd. They take your email address and put it on their 'system' (when they're getting all of your details) so surely they would automatically put an 'allowance' on their email filter? I had 2 emails sent early on that were replied to, then I sent 5 more over the following weeks, which were not received and then the 6th one was blocked and each one thereafter. Odd. Link to comment Share on other sites More sharing options...
seduced Need more power. Now taking donations. Member 753 Member For: 15y 10m 10d Gender: Male Posted 11/05/10 10:53 PM Share Posted 11/05/10 10:53 PM (edited) And Ford wonder why they can't sell their cars....fix your dealers and you will sell them by the truckload.... Edited 11/05/10 10:54 PM by seduced Link to comment Share on other sites More sharing options...
Panda Eyes flame magnet Gold Donating Members 5,674 Member For: 16y 7m 21d Gender: Male Location: adelaide hills- 'race air' central Posted 11/05/10 11:29 PM Share Posted 11/05/10 11:29 PM I would contact htem and 'politely' inform them that I will be contacting the auto industry ombudsman for advice.the mention of an ombudsman normally get a firecracker under their rears....also if your worried about the damage/ repair thing, ask them to sign/ date a document stating that it has not been repaired prior to delivery. you could type this up and email it to them. it is a legal document if they sign it.then if it ever is discovered that they have, you have something solid to use in court.... Link to comment Share on other sites More sharing options...
rednuts81 Get on the end of it..... Member 578 Member For: 19y 21d Gender: Male Location: CQ Posted 12/05/10 05:00 AM Share Posted 12/05/10 05:00 AM At the end of the day they are all a bunch off greedy *beep* and dont care as long as they get there money. Link to comment Share on other sites More sharing options...
tinyplums Member 1,080 Member For: 16y 5m 2d Gender: Male Posted 12/05/10 05:30 AM Share Posted 12/05/10 05:30 AM no offence but a lift to the airport? never going to happen, I stil havent got my compendium after 18months. contract is only for the sale of the car I would expect, therefore as mentioned to him on numerous occations from the dealership he could drive it back, I.e the dealership completed the sale and fulfilled its obligations.and get them to organise to freight it, lucky that you even got them to do that. You say you were told it would be on the next availble truck across, which turned out to be a week, fairly reasonable timeframe if you ask me, frieghting a car, isnt like catching a bus I.e. leaves everyday that you can just chuck your car on in a whim. I have trained one back from syndey that took 2 weeeks and driven 4 across (learnt my lesson from the first experience). what did they get apart from the sale of the car for their efforts of freighting it? nothing?also, is it registered there and did you pay stamp duty over there? Link to comment Share on other sites More sharing options...
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