Ebay Problems

[mjadeb1984]

hi guys

I recently brought a Genuine GT grill of a seller on ebay, its his first sale but has over 170 purchases to his name, so he s no stranger to the game. I have payed thru paypal and the money has been taken from my account and on my paypal account it has said itd been deposited in his. YET he is saying that he hasnt recieved his money.

He has been pretty co-oprative in talking to me so I sort of belive him. but I was wondering where I can go from here.

ive even gon as far as to send him a screen grab of my account page with the proof on it.

has anyone had anything like this happen, and what did you, or what can I do about it.

can paypal sort this out.

Cheers

Edited 15/09/09 10:55 AM by mjadeb1984

[sensoryamusia]

contact paypal straight away, they'll sort it out

also, sometimes when you pay with paypal you pay with an "e-cheque" which can take a few days to show up

[mjadeb1984]

im pretty sure I paid by credit card but ill check that out, cheers.

I also payed on the 8th so 1 week ago, somethings gotta have been missed by either me or him

[ravenhard]

paypal is almost instant. If they dont see it in their account, then something is definitely up. Are you sure its the correct seller/username?

Contact ebay/paypal if you cant sort it out. The reason to you paypal is for security. Yes as soon as you make a payment the money cones off your credit card, but that doesnt mean its deposited into theirs, paypals holds it as such. If you havent recieved the item, you can always make a claim and have the money returned to your account.

[mjadeb1984]

yeah mate I'm in the process now of a dispute. hopefully it gets sorted ill let use know how I go

[jasol]

dont stress mate, ive been stung twice now both times went thru paypals dispute and got all my dosh back no ifs or buts

[mjadeb1984]

yeah ive had to do it once and got my money back, but id really like my grill too, the guys got back to me and is adament hs not recieved it he has sent me screen grabs of his account too. it must be lost in the system, if that's possible.

[jsmith]

let the buyer know you are going to open a dispute, just simply to get your money back so that you can then "resend it" to him. Let him know your exact plans. Let him know you believe (even if you don't) that the transaction got lost. By opening the dispute, the money should be returned from where ever it went and you can send it back to him. just double check his paypal address.

Paypal Echeque's can take 6 WORKING days to clear, but I don't think that is the problem with this one.

Also, as a ebay seller for 4 years, I have never heard of a paypal payment "going missing"!!!

I do think he typed in the paypal account wrong when listing the item, hence why he hasn't received the payment.

[mjadeb1984]

ive just escalated the dispute to a claim, we have been in contact pretty well, and things haven't got nasty... Yet. ive said I belive him so we'l see how we go.