Fpv - Ford Thievin` Bastards

[Daniel]

There is an issue with the rear bumper bar inserts for the FPV too!

I have had to wait months to get a replacement and then when they had one arrive, it wasn't wide enough to fill the whole rear insert section!

FPV can't even make things the same size as the original components these rattling junkets come with from factory!

My panel shop claims FPV don't know what the problem is or when it will be fixed... they have tried 3 from FPV (all new of course) and now FPV told them they are all the same and have had similar reports from other shops!!!!

I would love to tell them what their problem is but I don't think there is anyone I can talk to or any route to take to speed things up..

I do not see another Ford or FPV gracing my driveways in the future.

Edited 29/06/09 11:55 AM by Daniel

[_Spin_]

My repairer sent 2 rear bars back till they got a good one.. Love to see more pics of that Deja vu phoon..

[Erko]

I'd be interested to get Rod Barretts take on all this crap.....its evident FPV have some problems. Aside from FF this is the largest grouping of FPV owners online.....clearly there is no plan to manage current customers perceptions and ensure repeat business.

Heres a tip, say the bar supplier has gone arse up.....cop to it, send the customer a letter explaining what has gone on, apologise, tell them what you are going to be doing from now to ensure it NEVER happens again and send the customer some kind of FPV freebie (which costs fark all) and give them a firm delivery window rather than fark them around. If that had happened to me I would have not been happy, however I would have had a much better feeling towards FPV and a belief that they at least value my business.

these guys are fair dinkum useless.

[SM0KED]

Have you thought about going aftermarket and Pocketing the difference - They look almost identical... When the fibreglass one needs respraying? then you can buy and the original back on?

[RapidF6]

No mate its not acceptable, imagine if one of the Typhoons in yard had a damaged front bar, how long you rekon it would take before they got that fixed.

Scotty

Took them 2 weeks at a local ford dealership here in Perth. A couple weeks back a BA MkII Tornado had a smashed front bar, and a couple days ago I went for another gander around the yard. The Tornado was sold, with an immaculate new front bar.

[azasturbo]

But how does it make them thieving bastards?

[Ghosti]

Have you thought about going aftermarket and Pocketing the difference - They look almost identical... When the fibreglass one needs respraying? then you can buy and the original back on?

Dude, are you serious?!

If a bloke shells out 60 odd grand for an FPV and has to resort to fitting a sh*tty aftermarket fibreglass bumper because the monkeyass motherf*ckers running the show can't get their sh*t together enough to supply a replacement in under HALF A YEAR, something is seriously amiss.

I'd be punching throats by now if I was you Spin.

I really, really hope you get this sorted asap.

I don't know if you'll get any love with it but it's probably worth going legal imo. ACCC or something along those lines.

It's simply unacceptable that they can't provide you with a BASIC replacement piece for a 2 year old car.

Sure, FPV aren't doing so well at the moment but that's not your problem and if they want to keep selling cars, they need to be pleasing the customers they can get.

Good luck mate.

[Erko]

But how does it make them thieving bastards?

lets not get hung up on semantics......we know what he means.

[nang3]

But how does it make them thieving bastards?

maybe theiving is the wrong word there.. maybe farken bastards?

basically they sold a big dollar item that any reasonable person would expect there to be a sufficient supply of spare parts for - especially for parts vital for said big dollar item to serve its main function as a product marketed to consumers.

For all intents and purposes the vehicle is unable to fulfil its primary role as a transportation device as it would contravene the ADR's it was manufactured to comply with in the 1st place if driven on the road.

either way 6 months is a mofo joke !

[tmac450]

In any other industry, they'd get a bar off another car if they had to, even as a temporary measure.

It is clear Ford have absoloutly no regard for their customers, and have no interest in providing anything resembling customer service.

Seriously Ford, give me a job. I'd absoloutly love to straighten your mess out, and save you a packed in costs at the same time. Problem is, you (like many other large organisations) have grown out of touch with reality, and won't consider any input from someone 'outside of the industry'. Try looking at things factually, someone from the outside is often the best option, they aren't corrupted, and can generally see things on a more practical level. I bet there isn't an executive among you who would last 5 seconds running a small to medium business. You'd have no idea how to operate effeciently, with maximum sales from minimum expenditure. As a result, when things get tough, you have no idea what to do.