Ford Servicing

[XR_Brute]

hope your not considering ultratune..... especially if your already disapointed with the dealer service

[rockafellqeinstien]

Is there a ford dealer in NSW (I'm in sydney but will travel upto 200km) that actually provides decent waranty work (I'll give them the service too if they are half decent)?

a dealer that actually wants customers to come back.

My current experiences are something like this:

book car in - tell them whats wrong so they can maybe do something in advance (never happens)

drop car off - tell them again. Also give additional information and explain how to replicate the problems. Offer to demonstrate it then and there - offer declined.

wait for call - never comes so I call about 4:30-4:45

turn up and find out I just paid $300+ for a oil and filter change (I check the filters now) and they usually miss something and charge for extra crap

most other issues are simply dismissed and as its past 5pm there is no one left to talk to. (do they get punished by ford every time they do a warranty job???) + they try to charge when they cant find a falut

When they find a fault they usually need the car back for another full day (fair enough - they need approval to do the work) and even then they seem to stuff something up.

Case of beer for any one that has a recomendation that works out

[Adam]

This sh1tty level of customer service is why more and more Australians are avoiding Ford - if think that's partly to blame for their 200 million loss the previous year.

You do know that dealers have nothing to do with Ford Motor Company don't you?

They're completely separate businesses.

Just like anything, there's bad ones and there's good ones. Luckily I have an awesome dealer and wouldn't even consider taking my car elsewhere. They do the job right and the prices are reasonable. Maybe the service is better in the country.

[nifty]

Is there a ford dealer in NSW (I'm in sydney but will travel upto 200km) that actually provides decent waranty work (I'll give them the service too if they are half decent)?

a dealer that actually wants customers to come back.

My current experiences are something like this:

book car in - tell them whats wrong so they can maybe do something in advance (never happens)

drop car off - tell them again. Also give additional information and explain how to replicate the problems. Offer to demonstrate it then and there - offer declined.

wait for call - never comes so I call about 4:30-4:45

turn up and find out I just paid $300+ for a oil and filter change (I check the filters now) and they usually miss something and charge for extra crap

most other issues are simply dismissed and as its past 5pm there is no one left to talk to. (do they get punished by ford every time they do a warranty job???) + they try to charge when they cant find a falut

When they find a fault they usually need the car back for another full day (fair enough - they need approval to do the work) and even then they seem to stuff something up.

Case of beer for any one that has a recomendation that works out

You are definately not alone, I couldn't have said it any better. You can also help your dealer by taking you car to your new tuner and getting them to do what fraud can't or won't. You know it will be done better and cheaper. We've all had issues with them, I don't anymore.

Give the beer to the tuner, they deserve it.

[senna_T]

Since I no longer work for the group....

Peter Warren Smithfield, ask for Lou. They do it right and at reasonable prices. Mention that Pat from Warwick Farm recommended them and he will look after you

[-MARTY54-]

If your paying for servicing by a dealer at ANY time, your likely flushing $$ down the toilet. They are generally more expensive and the

reason the work is often bad is its done by apprentices. Dealers just role them over to cut costs as they don't need to worry about getting

people in the door. The average Joe assumes the brand dealer service must the best for their car... not always the case, often not.

IMO your better asking other car enthusiasts in your area. There are good, honest locally owned mechanics out there who take pride in

their work. Better than some 16yr old punk at the Ford dealer reading orders off an idiot sheet.

To be honest, I thought avoiding the dealer for servicing was more or less common knowledge.

[Adam]

Lol!

Everyone talks like Ford dealerships have apprentices and no one else.

A good friend of mine is a Master Technician at my local dealer and it's his job to also do the apprentice training. They do a lot of in house stuff and a lot of training at Ford, as do the qualified mechanics.

There are crappy apprentices and there are crappy mechanics... They work in all kinds of places. Not just Ford dealerships.

[rockafellqeinstien]

Since I no longer work for the group....

Peter Warren Smithfield, ask for Lou. They do it right and at reasonable prices. Mention that Pat from Warwick Farm recommended them and he will look after you

Thanks Senna,

It takes balls to recomend someone these days (I wont go blaming anyone if it doesnt work out but I have my fingures crossed)

I have it booked in for thursday next week at peterwarren to fix:

Ambiant temp sensor

major suspesion knock in front end

Sealing the tray.

I'll leave the beer in the car as motivation

[SAPNEN]

oh no... You're in for it now...

*Que every unhappy customer who has ever been to Ford...*

LOL, the last time I took my car to FRAUD for a service it was for my BA XR6 N/A 90 thousandK service ... they wanted $585... this was 4 years ago.

I have never returned........ :bsflag:

I'm with Buf, unless 100% warranty, don't let those clowns anywhere near your car...

[rockafellqeinstien]

Thanks Senna,

It takes balls to recomend someone these days (I wont go blaming anyone if it doesnt work out but I have my fingures crossed)

I have it booked in for thursday next week at peterwarren to fix:

Ambiant temp sensor

major suspesion knock in front end

Sealing the tray.

I'll leave the beer in the car as motivation

We'll I dropped the car off this morning at Peter warren and wow, what a difference - very profesional, very polite and very organised. If this is refective of their workmanship I'm in luck.

I might as well name the first dealer as Power Ford Castle hill and with out going into details, they suck giant buffalo balls (I am still waiting for a call to bring my car back to fix stuff (it aint going back) and also a call from the service manager after my post service survey -(both were suposed to happen over a week ago - suprise suprise).

Thanks again for pointing me in the right direction.