Ford Dealers

[ronburgundy]

Not me of course - as if I'd resort to that!

But I've been a couple times after work (I work in the city) and it's quite funny to see.

Back to the topic though, let me get this straight; they actually VOLUNTARILY spoke to you AFTER they'd relieved you of your hard-earned??!!

[tab]

Yeah...the salesman did and a couple of other randoms from the actual dealership doing satisfaction surveys. And head office called and sent out movie tickets, membership cards, loyalty crap, vouchers etc...

Is that not normal

[turbo.vixen]

no that's not normal, I think someone has a crush

[nang3]

yeh I find ford dealers are pretty useless at communication overall.. I went in lookin for a G6E Turbo a couple of weeks back, drove one and said I'd think about it and contact them.. I still get 1 call a week asking if ive found a GT or XR8 yet or sold my friggen SS !! and they call me either Scott or Russel haha..

needless to say I wont be going back to them for anything whatsoever, and that's apart from the total 100% blatant ripoff tactic they tried on me when getting my typhoon valued as a trade!

[RIXT]

Ok firstly I went to the dealer I have gone to for four years and bought 3 fords, cash ! in work clothes and I have a dirty job and nobody looked at me for fifteen minutes and they were not even busy so I walked out and purchased elsewhere then three days later above mentioned dealer rang me and said to come in and see them , well I told him where to shove it and said I will not deal with them again.

Ric.

[Rancidpunx]

Is that not normal

Ive had the same stuff, ive lost count of the random calls from various ford places and letters with free stuff in them.

I also instigated the sale looking pennyless, walked in after a days work in my highvis covered in dirt and dust. In fact my last 2 cars ive been snubbed/ignored by the first sales guy ive talked to, funny to see their faces after you make a few handshakes with someone else and then take delivery.

Finally something I forgot in my original post was I got an 09 plate at 08 prices. The deal was done over a few weeks before and after new years.

[morningbeers]

update:

more broken promises and now the car wont be ready on Friday. seeing how my contract specifies a delivery date I told then to stick their car in their doots or give me a loaner until mine is ready. the sales grub said yes but we will see - if it doesnt I will buy elsewhere. also they have to refund my deposit becasue of the way I am financing the car, I spoke to them last week about it and they said fine, yet today the imbecile had forgotten about it. I have also spoken to the sales manager who is just as bad and full of sh1t, maybe worse at least the sales grub is nice on the phone.

the reason I brought this all up is that everyone says the car industry is struggling and that dealers are falling over themselves to get biz. I dont see this translating, at all, to the sales staff and the way they should be dealing with clients. it aint just ford either, before I bought the T I have driven the Mitshi Ralliart (took three dealers to even to get someone to talk to me - and then the dude was a tool) driven the SS commy - even worse. It took me 5 ford Ford dealers to find one to bother to call me back after making an enquiry.

I hope they all go broke bar one or two that actually know how to treat their customers, feel free to mention names of good ones so I know where to get mine looked after when I get it (if the b4stard ever turns up!).

[tab]

Whereabouts are you?

[morningbeers]

the rainy coast, sometimes wrongly called the sunny coast by people that dont live here...

[ronburgundy]

Movie tickets and vouchers? Sounds like a BROmance!

Yeah GFC aside they're in no hurry are they. A condition of mine getting a certain price was that it was pre-August stock, and had to be ordered and delivered during December.

I ordered it technically on like the 28th November (I think the 1st of December was the Monday).

I picked it up, after numerous calls to chase them up and them telling me they'd call me and never actually calling me... I drove it out of the dealership on the 22nd of December.

To be honest I'm not concerned they haven't called me since the sale for a cuddle and some spooning, but if you ask me GOOD customer service means that from order time to delivery time, the customer should not have to instigate any contact at all.