Ricky N Member 93 Member For: 15y 7m 21d Gender: Male Location: QLD Posted 22/04/09 12:43 PM Share Posted 22/04/09 12:43 PM Every body start sending emails: customers@fordcrc.com.au Link to comment Share on other sites More sharing options...
Erko Donating Members 1,079 Member For: 21y 1m 11d Gender: Male Location: Sydney Posted 24/04/09 05:28 AM Author Share Posted 24/04/09 05:28 AM still no return call, email sent. Link to comment Share on other sites More sharing options...
arm79 Donating Members 214 Member For: 15y 8m 18d Gender: Male Location: Melbourne Posted 24/04/09 06:09 AM Share Posted 24/04/09 06:09 AM (edited) Call Ford CRC 13FORD.. speak to the FPV guys. You will be assigned a case manager and case # - they may be able to speed up the process.I used to work for Ford Information Services and CRC =/There aren't anymore FPV guys in the CRC Sunny. One of the last times I rang them I was told that they either all resigned or were moved to different areas in the call centre. So when you do ring, you only speak to some general dropkick that barely knows what a car is, let alone an FPV.When I rang yesterday, the answers to all my questions were "Speak to your dealer"... Until I told them the dealer was useless and that's why I was calling them. 20 mins later she told me she sent an email to the slowly learning FPV guy, who I spoke to the week or so before. This bloke was good (as in he tried hard, etc, etc) but was useless in knowledge. He called me back a week later in relation to one of the 3 questions I posed that day and closed the case...So I look forward to his next response.Oh, and dont call 13FORD... Call 133 378. This used to go straight to the FPV desks in the call centre, and when I use this number I usually get someone within 5 mins. Must be a slightly priority number.Its problems like this that caused me glue my driving light surrounds to the bar when I took the front bar off recently. Which was to fix the crap headlight to bar alignment... Such a simple fix, but no one in the factory can be bothered doing it.. At least I know I'm not going to loose them or have to buy more when they are never available. Edited 24/04/09 06:11 AM by arm79 Link to comment Share on other sites More sharing options...
Buf-Phoon loitering with intent Lifetime Members 13,318 Member For: 21y 2m 25d Gender: Male Location: Zombie Birdhouse Posted 24/04/09 06:42 AM Share Posted 24/04/09 06:42 AM .Its problems like this that caused me glue my driving light surrounds to the bar when I took the front bar off recently.I siliconed mine in after one fell out goodness know where Link to comment Share on other sites More sharing options...
F6 milk u Member 2 Member For: 15y 7m 30d Posted 26/04/09 02:55 PM Share Posted 26/04/09 02:55 PM yea mate the same has happend to me. My mrs ran into the back of a bmw when I was at work. The front bumper and stuff was fkt 2 months I have been waiting now.After calling everyone I know inside of fpv what I could get out of them was that the compony they use for the parts has gone bust or some sh*t so they are sending it ofshore sigh start of may till I get mine. NOT HAPPY AT ALL Link to comment Share on other sites More sharing options...
f68u Member 22 Member For: 16y 3m 11d Posted 26/04/09 10:28 PM Share Posted 26/04/09 10:28 PM (edited) There aren't anymore FPV guys in the CRC Sunny. One of the last times I rang them I was told that they either all resigned or were moved to different areas in the call centre. So when you do ring, you only speak to some general dropkick that barely knows what a car is, let alone an FPV.When I rang yesterday, the answers to all my questions were "Speak to your dealer"... Until I told them the dealer was useless and that's why I was calling them. 20 mins later she told me she sent an email to the slowly learning FPV guy, who I spoke to the week or so before. This bloke was good (as in he tried hard, etc, etc) but was useless in knowledge. He called me back a week later in relation to one of the 3 questions I posed that day and closed the case...So I look forward to his next response.Oh, and dont call 13FORD... Call 133 378. This used to go straight to the FPV desks in the call centre, and when I use this number I usually get someone within 5 mins. Must be a slightly priority number.Its problems like this that caused me glue my driving light surrounds to the bar when I took the front bar off recently. Which was to fix the crap headlight to bar alignment... Such a simple fix, but no one in the factory can be bothered doing it.. At least I know I'm not going to loose them or have to buy more when they are never available.That's correct. We both work at the Ford headoffice now. Edited 26/04/09 10:29 PM by f68u Link to comment Share on other sites More sharing options...
Erko Donating Members 1,079 Member For: 21y 1m 11d Gender: Male Location: Sydney Posted 28/04/09 01:11 AM Author Share Posted 28/04/09 01:11 AM to be expected, no response to my email. any other addresses? Link to comment Share on other sites More sharing options...
f68u Member 22 Member For: 16y 3m 11d Posted 28/04/09 06:50 AM Share Posted 28/04/09 06:50 AM What e-mail address you e-mailing? Link to comment Share on other sites More sharing options...
Erko Donating Members 1,079 Member For: 21y 1m 11d Gender: Male Location: Sydney Posted 29/04/09 12:22 AM Author Share Posted 29/04/09 12:22 AM ^ used the one provided by Ricky N customers@ is there another one I should use? Link to comment Share on other sites More sharing options...
arm79 Donating Members 214 Member For: 15y 8m 18d Gender: Male Location: Melbourne Posted 30/04/09 01:09 AM Share Posted 30/04/09 01:09 AM Either I'm lucky or special, or you're just s%^t out of luck.I sent an email to that email address (via the FPV website though) at 9am this morning having a crack at FPV about a warranty problem, and I just got a reply back (at 10:50am) saying it has been passed onto the FPV representitives for immediate review.Time will tell what an immediate review is, and when I'll get an aswer. But its been very quickly acknowledged by someone at Ford CRC.Seems quick response and customer satisfaction is a sporadic quality at Ford CRC. Link to comment Share on other sites More sharing options...
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