Ford Loyalty Wearing Thin

[DavoXT]

Left my XTV8 at the dealers for five days to get a list of warranty work done and you know what FU!K all got done.

1) Repaint RHR door

2) Gearbox hard to get second gear and sometimes jumps out of second gear.

3) Diff locks up and clunks when reversing

4) Power steering reservoir overflows oil when hot

5) Wheel alignment after replacing motor

6) Clutch very noisy on take off

7) Windscreen whistle at 130kph and at lower speeds when a truck passes from the oppsite direction

Bonnet catch inside broken at handle

This is what the service manager had to say

1) The spray painter has just quit so it sat at the panel shop for three day's

2) Nothing wrong with gearbox but doesn't no if they checked the oil level

3) We think it's the clutch but doesn't no if they checked the oil level

4) Power steering waiting for parts

5) Wheel alignment is not covered as the car has done over 5000km but I pointed out to him that the tyres where wairing good untill you took the front end off to replace the motor and that was less then 5000km ago.

6) Waiting on clutch kit

7) Windscreen ok as the mechanic will not drive over 110kph and was kindly reminded as that was the speed limt that I should sit on

Bonnet catch waiting for parts even know the service department rang me two weeks earlier and said the parts where in.

Sat at the panel shop for three days my arse as the car now has a extra 70km on the clock and when I left it at the dealers the trip computor said 11.5lit per 100km avg and when I picked the car up it now say 26.5lit per 100km avg.

I love the new BA falcon but FORD AUSTRALIA GET YOUR ACT TOGETHER WITH THIS TYPE OF SH!T DEALERSHIPS.

I have had three new ford vehicles in 10 years and now sorry to say my

FORD LOYALTY IS BLOODY WEARING THIN

[Redhawk]

Davo,

Sympathise with you on your car. The extra 70km on the clock would get me really......"going', would have heard me all the way from Perth mate.

Send off some 'nicely' written letters to Geoff himself, go to the top mate, name names, state dates and times, go the whole hog.

Stuff them, you paid good money for this car and Ford need to know direct what dealers are giving their company a bad name, just because they are the only dealer within 1500km is no excuse.

Who's the dealer, in the Pilbara or down South?

[bs888]

Geez Davo,

That really surprises me!!

I now have over 20000klm on my XT 5.4 and other than a couple of minor probs that were quickly fixed by my Dealer the car is damn near perfect.

Hope you get it sorted out soon.

Cheers, Bazza.

[ducatijb]

  Silverhawk said:

Who's the dealer, in the Pilbara or down South?

Davo you deserve better treatment than this-Keep on their tails and I would definitely be in touch with higher authorities

Glad I am with a good dealer

[xa-coupe]

That bites.. sounds like they were using it to get lunch at a high speed.

Cars will have problems, but it's how the dealers look after you with the problems that shapes your experince (unless you have a lemon of course !)

As far as the wheel alignment, if it was wearing fine until *they* replaced the engine then *they* should pay for it. Starting to sound like some of the Expensive Daewoo dealerships, all excuses no customer service.

[NT TURBO]

Sorry to hear your troubles Dave, am having similar experience in the NT.

1)booked it in to have oil leak fixed- told it requires return line seal for turbo

2)Returned to have seal fitted- Car given back, leaking worse

3 returned to see if its something simple to retighten, checked too hot, booked tomorrow

4next day everyones on a rostered day off, cant fit it in today??? who told you that FFAAARRRRKKK

5 returned to fix when booked- fixed the sump plug (leak??) and stiil minor mist from turbo oil line, new seal required, rebooked car

6)returned to have part fitted-Am told sorry we'll have to fit a helicoil to the sump the plug seems to have stretched the thread and take the loan car back and put fuel in it!

I put fuel in it came back and told them where they can fit their helicoil

COME ON FORD GET your DEALERS sh*t TOGETHER

[DavoXT]

Hey all the problems that I have listed except the wheel alignment have been there from day one.

I have lived with them for six months so to me they an't that major but this dealership had two weeks notice and still got nothing done in five days.

They new about the clutch and diff as I complained about them when it was in getting the new motor fitted and got the normal reply wait till it run in some more.YAAAAA RIGHT

The car has been good I mean bloody good but the hole experience of getting some minor warranty work done a bloody nightmare.

That bloody windscreen hmmmm, it did it on the way home as soon as I hit a heavy cross wind.

[Mondie]

Pathetic, and time for a new dealer by the looks of it.

Shows how weak the Ford dealer network can be, hope you get it sorted soon!

[KrasH]

  DavoXT said:

Left my XTV8 at the dealers for five days to get a list of warranty work done and you know what FU!K all got done.

1) Repaint RHR door

2) Gearbox hard to get second gear and sometimes jumps out of second gear.

3) Diff locks up and clunks when reversing

4) Power steering reservoir overflows oil when hot

5) Wheel alignment after replacing motor

6) Clutch very noisy on take off

7) Windscreen whistle at 130kph and at lower speeds when a truck passes from the oppsite direction

Bonnet catch inside broken at handle

This is what the service manager had to say

1) The spray painter has just quit so it sat at the panel shop for three day's

2) Nothing wrong with gearbox but doesn't no if they checked the oil level

3) We think it's the clutch but doesn't no if they checked the oil level

4) Power steering waiting for parts

5) Wheel alignment is not covered as the car has done over 5000km but I pointed out to him that the tyres where wairing good untill you took the front end off to replace the motor and that was less then 5000km ago.

6) Waiting on clutch kit

7) Windscreen ok as the mechanic will not drive over 110kph and was kindly reminded as that was the speed limt that I should sit on

Bonnet catch waiting for parts even know the service department rang me two weeks earlier and said the parts where in.

Sat at the panel shop for three days my arse as the car now has a extra 70km on the clock and when I left it at the dealers the trip computor said 11.5lit per 100km avg and when I picked the car up it now say 26.5lit per 100km avg.

I love the new BA falcon but FORD AUSTRALIA GET YOUR ACT TOGETHER WITH THIS TYPE OF SH!T DEALERSHIPS.

I have had three new ford vehicles in 10 years and now sorry to say my

FORD LOYALTY IS BLOODY WEARING THIN

I've got one thing to say to you. Make them fix the gearbox or replace it. I had a sort of similar problem with my Pulsar SSS. Reverse wouldn't get in properly all the time from the beginning. They diagnosed and found no problem. The second gear skipping out was what started to happen after a about 2 years of ownership. It skipped out rarely at first on decelleration. I took it to a Nissan dealership to get it sorted. They tested the car and couldn't find a fault. Problem increases when I go to Sydney for a weeks or so. I get back and guess what. The warrenty period was over by a few weeks. Now they find the problem (when the warranty went out) and proceed to diagnose the problem by opening the box. This alone cost $450-500 in Labour. Then they find that a the second gear part of the main gear shaft was worn out because the fork/selector wasn't "square" on it's end and worn out. Boy was I pissed. Got it fixed (at a very cut down price thanks to nissan giving the parts and half the labour for nothing) and told them to go F#$K themselves and never been back to them ever. All in all, I should've been more of an A#?hole about it from the beginning. Anyways, the box got fixed and 1st started skipping out rarely from the start. After a few months of going back and forth they finally found that my engine mounts were saggy and a mount that "levels and aligns the motor" was not aligned properly. They fixed it and the gearbox hasn't had a problem since. Now it's the best Gearbox I've ever had in a car.

Now I hope the XR6T I'm waiting for doesn't have these kinds of dramas.

[Cashie]

  DavoXT said:

Sat at the panel shop for three days my arse as the car now has a extra 70km on the clock and when I left it at the dealers the trip computor said 11.5lit per 100km avg and when I picked the car up it now say 26.5lit per 100km avg.

Davo,

Are you really averaging 11.5l/100kms?

Is this highway driving?

I am having trouble keeping mine in the 12l/100kms bracket....

:o