Steffche Member 51 Member For: 17y 5m 11d Gender: Male Location: Melbourne Posted 10/10/07 03:46 AM Share Posted 10/10/07 03:46 AM I had my T in for its first service yesterday (3000k). I asked for them to change the oil and filter. I think they only changed the oil...not the filter...Im going to have to double check the invoice...But listen to this...!As the guy was driving it into the pick-up area, he drove up the driveway at such a rate, that he scraped the front bar into the ground!!! I was inside checking out the lower mesh grill which they were selling for $130 bucks...and all of a sudden I hear this awful SCRAPE!!! I turn around and see my car being driven in...Naturally I freaked!! At first he played dumb...but eventually admitted to it, and they're now going to re-spray my bumper. Which means I have to leave my car with them for another 2-3 days (luckily they're giving me another car in the meantime...but what a PAIN!!).Not only that...the front left guard had all smudge grease marks all over it. The back doors have got all this guey glue stuff over them because they had to re-do the tint on the little triangle window on the rear passenger doors....the car was immaculate when I gave it to themI was not impressed let me tell you...Is there a GOOD Ford service centre anywhere around Melbourne? One that cares about customer service...quality workmanship...? Link to comment Share on other sites More sharing options...
senna_T Forged Member Lifetime Members 15,818 Member For: 17y 9m 19d Gender: Male Location: SW Sydney Posted 10/10/07 03:50 AM Share Posted 10/10/07 03:50 AM you should probably name the dealer you went to, other wise someone may recommend them! Link to comment Share on other sites More sharing options...
Steffche Member 51 Member For: 17y 5m 11d Gender: Male Location: Melbourne Posted 10/10/07 04:02 AM Author Share Posted 10/10/07 04:02 AM you should probably name the dealer you went to, other wise someone may recommend them!I wasn't sure if I could....or should....They claim to have alot of 'patience'..... Link to comment Share on other sites More sharing options...
AzMahoony Hench, but no longer shredded or tanned. Member 3,343 Member For: 17y 7m 29d Gender: Male Location: Canning Vale, W.A Posted 10/10/07 04:07 AM Share Posted 10/10/07 04:07 AM Let everyone know, so we can stop going to the dodge Dealers.I smell a list getting made, if there isn't 1 already.. Link to comment Share on other sites More sharing options...
Guest newl Guests Posted 10/10/07 04:14 AM Share Posted 10/10/07 04:14 AM Why would you take your Ford to a Dodge dealer? Link to comment Share on other sites More sharing options...
tmac450 Member 1,650 Member For: 18y 2m 22d Gender: Male Location: NSW Posted 10/10/07 04:30 AM Share Posted 10/10/07 04:30 AM I'm not sure if any exist.Considering Fords own piss poor attitude to customer service, there seams to be little incentive for dealers to do any better.Power Ford in Castle Hill stuffed my CD player up while doing warranty work on the heater. It took 6 weeks for the replacement ICC to arrive because they have to got from the supplier to Ford, from Ford to City Ford, then from City Ford to the dealer.Now I'm told it could be another month before I get my CDs back that are stuck in the old unit because Power Ford have to send it to City Ford who hang onto it untill the have enough of them to send them back to the supplier. So if no more ICCs die, I don't get my CDs back?The 'She'll' be right attitude Ford seems to have once you've purchased one of their cars is appaling, and would certainly put customers off. Although, in my experience, most of the manufacture service departments seam to be the same. Link to comment Share on other sites More sharing options...
jbute Member 95 Member For: 17y 9m 7d Location: NSW Posted 10/10/07 06:41 AM Share Posted 10/10/07 06:41 AM Not in Mt Isa Qld that's for sure all we have here is a bunch of drop kicks with ford logos on there shirt. Link to comment Share on other sites More sharing options...
senna_T Forged Member Lifetime Members 15,818 Member For: 17y 9m 19d Gender: Male Location: SW Sydney Posted 10/10/07 06:49 AM Share Posted 10/10/07 06:49 AM its the same everywhere, these guys only see the bad side of your car, that's why they all reckon fords are sh*tboxes! You just have to try and get lucky, and only take it there for warranty if they don't give you good regular servicing, I have offered this to ppl in sydney, give me a PM if you want my guys to look after you, I will make sure they do...As for "Courtesy and Patience" tell them to fix it, and find someone else, remember you're able to have your car serviced by any authorised motor mechanic, as long he/she uses genuine parts and stamps and dates your service bookPat Link to comment Share on other sites More sharing options...
Steffche Member 51 Member For: 17y 5m 11d Gender: Male Location: Melbourne Posted 16/10/07 12:38 PM Author Share Posted 16/10/07 12:38 PM Well I got it back today...after they re-sprayed the front bumper......and as Im standing in the front of it doing the final inspection before agreeing to accept it...I notice that the spot lights in the bumper look different to each other...they had put the drivers side one upside down...so the filament was pointing upwards!!!Friggin knob heads!!!!SO I decided to fix it myslf...easy job. Removed the undercover drip tray thingy...got my hands in there..removed and rotated it 180deg and put it back in. But the point is that I SHOULDNT have had to do it!I seriously gotta find a decent place to take it for the next service... Link to comment Share on other sites More sharing options...
GreenXR6T Donating Members 630 Member For: 19y 2m 23d Gender: Male Location: NSW Posted 17/10/07 12:56 AM Share Posted 17/10/07 12:56 AM Try Keira Ford in Wollongong, I had pretty good service from them.Not perfect, but no real drama's Link to comment Share on other sites More sharing options...
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