Nengun.com - Bad Experience!

[zedman]

Hi All

I am rarely one to complain about bad service as I usually seem to get pretty good service in the car industry but I have to warn people of Nengun.com

They are a Japanese performance parts business who prides themselves on supplying Jap parts at cheap prices but I would warn anyone considering dealing with them not to.

Over 2 months ago I order a very expensive item from them which arrived today and ended up being the wrong part. Originally I emailed them as I could not find the part that I required and received an email from someone who gave me a link to the item on their web site. I clicked on the link and there was a vague description of the item and a photo that looked exactly like what I was after. I placed an order trusting that I was being led in the right direction and was told I would receive it within 21 days at the latest.

Today I received the part and it wasn’t what I ordered, so I emailed them and they basically told me off saying it was my fault and that it’s now my problem.

I have never come across such bad service, especially from an internet based business that should look after their clientele more so as they don’t have face to face contact with there clients.

Anyway, be aware that these guys aren’t into providing service at their cheap price. I guess the old analogy stands; you pay for what you get.

[ZAP]

Mate,

I was going to point you to the 16page thread on SAU, but I see you have already posted there the same info.

I would have read the many complaints about this guy, but you pay for the service you get. I would rather buy from UAS or JustJap as I can always take it back to a brick and morter place.

Nengun should satisfy you everntually, but they seem VERY slow for many people, but overall people seem happy with him.

[shnaped_second]

I have spent thousands of dollars on that site but for a $120 pod filter kit I got f*cked around and I wasnt to impressed with there customer service either, anyway you have to take the good with the bad...