FINER6 Member 81 Member For: 20y 7m Location: Mexico Posted 08/06/07 02:30 AM Share Posted 08/06/07 02:30 AM Before owning a F6 I owned a WRX, I had Docklands fit suspension and swaybars as I like a car stiff and sure footed on the road, not to mention safer and more confidance inspiring.So naturally when I brough my F6 I was pretty concerned with the amount of sway and lurch these family sized sedans have. So I fitted springs and a swaybar as I have done in tha past. It transformed the car completly and has been a joy to drive since.Today the mount for the rear diff sheared off, and Ford and FPV took a stirn stance on fixing it under warranty. I argued as much as I could but it was a no go, I can see thier point. But I want to warn you other Ford owners that the grass is greener elsewhere.My WRX after about 12 months of having the suspension fitted, chewed a rear LSD and a front, hub. Subaru could have taken the same stance and refused warranty. However they truly do have customer loyalty and replaced both for me under warranty.I can surly say that even though some may argue that warranty is black and white, other brands do err on the side of actually looking after thier future customer. On this occasion I can do nothing as FPV told me, but I can assure them I will never buy another Ford or recommend them ever again. My wifes territory will not be replaced by another Ford and my XR6 ute will not be replaced by another Ford. For the sake of a ~$1000 they ar going to lose out over all... Fool me once, Fool of me twice... Link to comment Share on other sites More sharing options...
Blonk Iconoclast Donating Members 4,330 Member For: 20y 4m 24d Gender: Male Location: CH Posted 08/06/07 02:34 AM Share Posted 08/06/07 02:34 AM They fixed mine, maybe they just didnt like your attitude... Link to comment Share on other sites More sharing options...
RAPHOON Donating Members 1,776 Member For: 21y 7m 24d Posted 08/06/07 02:36 AM Share Posted 08/06/07 02:36 AM Welcome to the wonderful world of FoMoCo warranty.I bet their lack of customer service has cost them more customers then the actual product itself.Did your suspension changes include a reduction in ride height? Link to comment Share on other sites More sharing options...
FINER6 Member 81 Member For: 20y 7m Location: Mexico Posted 08/06/07 02:42 AM Author Share Posted 08/06/07 02:42 AM (edited) Welcome to the wonderful world of FoMoCo warranty.I bet their lack of customer service has cost them more customers then the actual product itself.Did your suspension changes include a reduction in ride height?Nope.. Same ride height... And I think I have been fairly good with my attitude... even to the point that I have agreed to pay for the fix... I am just not going to let it happen to me again...Blonk, I would b interested to know the details so I can ring them up and give them an example... Edited 08/06/07 02:44 AM by FINER6 Link to comment Share on other sites More sharing options...
ZAP No boost, no bottle, just my foot on the throttle! Lifetime Members 7,935 Member For: 21y 6d Gender: Male Location: Sydney Posted 08/06/07 02:42 AM Share Posted 08/06/07 02:42 AM Mine has the same problem and will be fixed under warranty.I also have aftermarket suspension, but it is not lowered. I would be suprised that FPV deem that stiffer suspension has caused the problem.I would ask them how this was possible. Link to comment Share on other sites More sharing options...
Dagabond Bored Member Administrator 35,722 Member For: 22y 3m 6d Gender: Male Location: Dé·jà vu Posted 08/06/07 02:49 AM Share Posted 08/06/07 02:49 AM Was it FPV themselves that you spoke to or the service manager?If it was just the service manager write em off and go to another dealer..... Link to comment Share on other sites More sharing options...
FINER6 Member 81 Member For: 20y 7m Location: Mexico Posted 08/06/07 02:58 AM Author Share Posted 08/06/07 02:58 AM I spoke to service manager at dealership refused warrantyThen advised me to ring FPV...FPV spoke to Service manager at Dealership and refused me warranty also??its a circle with FPV in the centre..What dealership did you use to fix under warranty? Link to comment Share on other sites More sharing options...
tmac450 Member 1,650 Member For: 18y 5m 16d Gender: Male Location: NSW Posted 08/06/07 03:17 AM Share Posted 08/06/07 03:17 AM I spoke to service manager at dealership refused warrantyThen advised me to ring FPV...FPV spoke to Service manager at Dealership and refused me warranty also??its a circle with FPV in the centre..What dealership did you use to fix under warranty?Make them proove that the mods caused the problem. Link to comment Share on other sites More sharing options...
tmac450 Member 1,650 Member For: 18y 5m 16d Gender: Male Location: NSW Posted 08/06/07 03:20 AM Share Posted 08/06/07 03:20 AM Welcome to the wonderful world of FoMoCo warranty.I bet their lack of customer service has cost them more customers then the actual product itself.Did your suspension changes include a reduction in ride height?It's funny how that seems to be the case with Ford, but Expensive Daewoo are magically able to get away with it all the time.A girl that works for me has a VE S. She said she had a Ford Explorer and had a few problems so she sold it and got the Holden. She's had a couple of recalls and issues, but thinks its great because Expensive Daewoo is popular and it has a fancy cup holder. Link to comment Share on other sites More sharing options...
ZAP No boost, no bottle, just my foot on the throttle! Lifetime Members 7,935 Member For: 21y 6d Gender: Male Location: Sydney Posted 08/06/07 04:05 AM Share Posted 08/06/07 04:05 AM My dealer is in Sydney and hopefull it will be fixed next week.I do not see how stiff suspension would cause this fault as I have seen amny stock cars suffer the same problem without any abuse or mods. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now