A Little Warranty Help?

[BFchaser]

I wondered when someone would ask. No the mods have all happened this week so she was stock to the order when it went back. I figure it would take a fair whack to break so why not admit to the faulty part, replace it and move on?

[FORDTECH]

My point exactly.They do take a fair whack to break.This is why they would be disputing the whole "Warranty" repair argument.They simply don't break for no reason.

Edited 08/04/07 09:05 AM by FORDTECH

[BFchaser]

As for me I have only had it 3 weeks so no whacks from me, I can't even use it. However I am at a loss as to how someone could be so hard on such a simple shift. There are no physical signs of any damage to warrant such a wack...

You'd be impressed with a quick shift from 2nd to 3rd and the gearstick landing in your lap wouldn't you? I doubt you would expect to get shafted on your warranty repair too.

[ZAP]

Going by your forum handle, is your car an ex police chaser ?

If so maybe the cops used the excessive force......

I would speak to 13FRAUD and see if they will fix it

[BFchaser]

With it being an ex highway car it must void it then? I was told these boxes are near unbreakable so didnt worry about its previous stint. My good friend is in highway patrol and said that he and others rarely used the manual mode, it was predominantly left in performance mode.

I take that 13fraud incinuates I made a fraudulent claim to warranty with NSW police service stickers on the log books? My gripe is that I believe it to be a warranty repair and hoped that it would, but not being a mechanic doesn't entitle me to question the dealer and discuss this publicly? Hence the question I put to the forum as to what suggestions they may have and if something similar may have happened to them?

[FORDTECH]

As for me I have only had it 3 weeks so no whacks from me, I can't even use it. However I am at a loss as to how someone could be so hard on such a simple shift. There are no physical signs of any damage to warrant such a wack...

You'd be impressed with a quick shift from 2nd to 3rd and the gearstick landing in your lap wouldn't you? I doubt you would expect to get shafted on your warranty repair too.

You're right,I wouldn't be impressed.But as a warranty administrator(which I am) all warranty claims, particularly when you are the second owner, are looked at a lot more closely than if you were the original owner.Unfortunately I have actually seen these shifts "glued" back on and customers try and claim warranty.I have also seen a hell of a lot of customers trying to claim things by deception.Bottom line is you are a victim of circumstance and even though you probably didn't break it why should Ford pay for it??

I know it looks like I am trying to defend thier decision to not cover the repairs under warranty and it wasn't your fault it's just that after dealing with so many people trying to dodgy thier warranty it pisses me off.

2c's

[BFchaser]

I totally understand. I know very little about the new ZF's operation and went in there asking if there was something I was doing wrong?

Its the fact I have had so little help from this dealer in the past its not funny, as to why I question the decision. I was told in an old xr8 au2 I had there was nothing wrong with the diff I had enquired about. I moved to QLD and took it for regular service and was phoned to say that the car would not be ready before the weekend as it needed a new diff. Now that is service!

[xrdreaming]

Your problem is exactly the reason why I and others try to discourage people from trying to falsely claim warranty on modded cars.

It just makes it soooooo much harder for the genuine people to claim when the time comes.

Goodluck

Edited 08/04/07 10:04 AM by xrdreaming

[BFchaser]

Thanks mate but I have pretty much accepted that I will cop this.

I was driving it home from Sydney and flicked it over to see how the adaptive shift worked, but it kept slipping back a gear so I left it in drive and booked the dealer as soon as I got home. I assumed that it was an internal gearbox issue or it simply needed a service. I have since been told that the ZF has no schedule servicing at all. Also interesting to me is that Ford now specify a 15/40 LPG oil for the BF turbo, to help cope with the higher temperatures.

I fail to see how 13fraud helps me after day 2 of ownership however in stock trim, the car hadn't been registered in my name at that time so guess whocame up as the owner??? NSW police!

[Guest EGOXRT]

You're right,I wouldn't be impressed.But as a warranty administrator(which I am) all warranty claims, particularly when you are the second owner, are looked at a lot more closely than if you were the original owner.Unfortunately I have actually seen these shifts "glued" back on and customers try and claim warranty.I have also seen a hell of a lot of customers trying to claim things by deception.Bottom line is you are a victim of circumstance and even though you probably didn't break it why should Ford pay for it??

I know it looks like I am trying to defend their decision to not cover the repairs under warranty and it wasn't your fault it's just that after dealing with so many people trying to dodgy their warranty it pisses me off.

2c's

I am sick of seeing and hearing the utter crap that Ford and all its representatives dish out to people. You will be quite aware that there are multiple drive line problems with these cars and unfortunately I am one of those cases and I will tell you how CRC has dealt with me so far. In most cases the dealers are not to blame in what they can replace, as Ford now scrutinize most claims. If for instance you have a noisy gearbox or diff chances are, dealers will not replace them anymore as Dana, Tremec and Ford have come to the conclusion hat these noises are normal, and are a characteristic of these cars and the dealer has to wear the cost... In my case they tried to isolate the gearbox noise from the cabin by fitting a BF gear stick, knob and boot.

What they supplied had a different color garnish, that was warped and didn't even fit properly. dented gear knob and that is supposed to also be acceptable, this is directly from CRC.

My argument is this, if all these noises are a normal characteristic of the vehicle, where does their sales brochure state this, or why dint the sales people tell you this?? I have gone through my owners manual a million times looking for the NORMAL noises section with no avail. You are not given an opportunity to make an INFORMED decision on weather you want to purchase a car with all these NORMAL characteristics. Then they have the Gaul to treat you like a fool, when they have hidden the facts.

Now to you that say get over it and just enjoy the car, well I am not as complacent as the rest and will fight this battle to the very end. I have paid for a product that has warranty factored into the cost and Ford will not implement???

Also the people in the customer care center are trained to frustrate you to the point where you will not call them back. They are there to frustrate not help you, just imagine how much money Ford saves every time you take their word for it being normal or because they has frustrated you so much you have chosen to fix the problem yourself... Well that is our fault for taking it and until lemon laws are introduced in this country, car manufactures will keep doing this.

I keep reading the same complaints here, but no one supports each other, instead telling the affected to move on and this is one reason they are getting away with it. No unison..

That is my 2c worth.