Iinet Service Provider

[markxr6t]

I've been with Westnet for 6 years and have found their service to amongst the best I have experienced anywhere in any industry. They even explained why their prices are going up (Telstra) and gave me 3 months grace.

I don't usually show loyalty to any commercial enterprise, but I do for Westnet because they've earnt it.

[jEtONiT]

and here I am thinking my 12/24gb optus 512kbps connection was good were paying something like 70 bucks a month too

not happy jan

[nang3]

^^ mate im on the 24,000kbps $59 a month plan (plus $33 line rental + calls which are cheaper than telstra anyway) and get 20gb/20gb On/Off peak downloads.. of course the connection is never 24,000 but my router usually tells me its somewhere between 8000kbps and 18,000kbps... fast enough anyway to get a few divx movies overnight anyway!!!

[Ninka]

The root cause of all of this is of course TELSTRA.

This dinosaur of an organisation is going to cost Australia dearly in the high-tech stakes, so that when the rest of the world is downloading movies real time, we are supposed to still be happy to be able to do the same thing overnight

Australia has to accept though, that service to the bush is going to be significantly more expensive, as NO commercial organisation would subsidise service, so this is up to the government (us) to do, if we want decent service for our farmers and small country towns.

I left Telstra when ADSL became available (had ISDN before) and now they are calling making all sorts of promises and offering incentives, but f*ck them, I'm not going back until they learn to provide what consumers want, and at a competitive price

[mickey_gee]

I was with iinet and had to say goodbye for the same reasons. I got an optusnet account @1.5mbs with 21GB download and bundeled with my mobile all for $49.95 per month. Shame is that they only had the offer for a month........

Optus seems good and I havent had to use customer service yet

MG

[Cro]

I moved from iiNet to TPG for a whole lot of reasons..

All the reasons put together = iiNet are really sh*t.

[Guest newl]

I've been with iiNet for coming up on 10 years now (the provider I was a Systems Admin for got absorbed into the collective). For the most part I've had very few dealings with them during this time. When I have had dealings with them they've been mixed. As previously mentioned, the larger they become the worse their customer service gets (they're usually contract employees who don't give a rats behind) and I've experienced this myself. That being said, I have dealt with some other employees (typically second or third level support and the occasional manager) who have been complete delights to deal with.

Now, this letter that everyone seems to have gotten I have not seen hide nor hair of it. Had a quick look at the Toolbox and apparently my forwarding I had enabled was disabled automatically because spam and virus scanning had been enabled by them during some upgrade process. Granted I don't care to get their email (or the invoice that way, or paper copy for that matter) when I can just query the invoice history but it is a tad annoying that someone in the project management team would have not foreseen this type of problem when scoping the upgrade and integration with the mail system.

I'll drop a note on the iinet.general news group and let someone there know what happened (Michael Malone and Paul Raj K usually troll that group) just for completeness sake but I doubt anything will be done about it at this stage because I suspect it has been like this for some time (like mentioned, I don't recall the last time I have seen an invoice or monthly newsletter).

Al, feel lucky Telstra deployed a minimux within your RIM cabinet.

Steve, if you're on a pair gain system, you can request a PAIR TRANSPOSITION (key words there) for ADSL service. This involves a two stage process. Firstly, you request this from your current voice service provider in the form of a fault. Secondly when the pair change is completed by your current provider, you can then switch to another provider (or keep the current one) and then apply for ADSL with the ISP of your choosing.

All in all though, I'm fairly happy with the service iiNet have been providing. I'm 2.8km from my exchange (cable length distance) and average 4-7mbit downstream and a fairly consistent 900kbit upstream. The 40GB/40GB could be a little more..I tend to get shaped on peak usage more often if I'm not remembering to schedule stuff for off peak transfer.

[js1175]

have ADSL2+ from TPG and had ADSL before from TPG as well. No issues to report whatsoever. Support & Administration is best handled via email.

[Skooby]

Was with iinet for 2 years then received the letter back in June. They said that my 1500/256 plan would be reduced to 512/128 for the same price ($59.95) at the end of August. We had to move out at the end of August anyway so I went with Internode 1500/256 for $59.95.

I submitted my form over the internet on Friday and was connected by Saturday morning. Unbelievable turnaround that just doesn't exist anymore. Very happy with them and no problems.

IInet dropped the ball when they started buying out the smaller companies. They just didn't have the staff to man the phones and then they contracted 'Telstra disease'. "The problem is on your end sir, no problems here".

I think the funniest call I had with them was when their mainframe in Sydney lost power for 5-6 hours. I had been waiting on hold for well over an hour and being transferred from state to state to try and find someone that had an ounce of knowledge off what was going on.

In the meantime I connected the second phone line to the pc and went onto the net via dialup. I ended up having to tell them what the problem was after they repeatedly told me "the problem was on my end". Absolutely clueless...

iinet were fantastic in the beginning but then became greedy. I was told by the operator when I cancelled my connection that they had lost more than 40% of their userbase due to the increase of fees and decrease of speed.

[JimmyXR6T04]

I was with iinet too, but fark they were heaps more expensive. Now with TPG, $70 for 1500kbs and a 24gig limit most I've used so far is 10gig... average is 3 I don't use it as much as I once thought I would!! still, to go on a 10g plan, I think its still around $50, so I don't mind.