Muzza No V6 for me thanks!! Donating Members 583 Member For: 19y 5m 16d Location: Newcastle Posted 13/10/06 08:10 AM Share Posted 13/10/06 08:10 AM Having a bit of a think today on the car warrenty side of things & thought why not, let's help them out.See what you can come up with, here's a few of mine.If you blow a gear box it's caused by the replacement of them dodgy plastic screws all round the grill & inner gaurds.If your diff get noisey it's more then likely from the fake GT stripes(better known as Kloster Stripes) on the sides unless fitted by a ford dealer of course then it's the none standard tyres,you know the one's the have the split in the side walls.Some of the stories your local dealer can come up with leave these for dead, drop in today & have a chat. Muzza. Link to comment Share on other sites More sharing options...
tmac450 Member 1,650 Member For: 18y 4m 18d Gender: Male Location: NSW Posted 13/10/06 11:22 AM Share Posted 13/10/06 11:22 AM I think you're onto something.Maybe a noisy diff was caused by filling the car with non-genuine Ford petrol.Or your dash rattle is caused by changing the factory radion station settings.But I think that gearbox problem is more likely to be the result of using non-genuine Ford air in the tyres.When will you people learn that changing the factory settings will adversly effect the lifespan of your car> Link to comment Share on other sites More sharing options...
Rob (F6) Member 90 Member For: 19y 2m 11d Gender: Male Location: Perth Posted 13/10/06 11:32 AM Share Posted 13/10/06 11:32 AM Minor issue, but it bugs me, as I see it every time I get into the car..Centre console all scratched where phone holder sits on it, due to incorrect placing of sponge protector thingy.Admitted I used it for holding the remote control for my sat nav, not a phone. Hence told that no warranty claim possible as I'd probably been pressing the buttons on the sat nav remote. When I suggested that if I'd put a phone in it, I'd have been pressing buttons anyway, just got a shrung of the shoulders.So I've got a scratched crappy looking console, and Ford won't admit that the problem is their phone holder, or the feeble silver plastic finish.Car goes great, but the finish - yeesh Link to comment Share on other sites More sharing options...
tmac450 Member 1,650 Member For: 18y 4m 18d Gender: Male Location: NSW Posted 13/10/06 11:51 AM Share Posted 13/10/06 11:51 AM Minor issue, but it bugs me, as I see it every time I get into the car..Centre console all scratched where phone holder sits on it, due to incorrect placing of sponge protector thingy.Admitted I used it for holding the remote control for my sat nav, not a phone. Hence told that no warranty claim possible as I'd probably been pressing the buttons on the sat nav remote. When I suggested that if I'd put a phone in it, I'd have been pressing buttons anyway, just got a shrung of the shoulders.So I've got a scratched crappy looking console, and Ford won't admit that the problem is their phone holder, or the feeble silver plastic finish.Car goes great, but the finish - yeesh←You mean you used a non-Ford sat nav remote in the holder. If it had've been a Ford remote and you pressed the buttons exactly the way the manual said, you'd be covered. I think it's a fair call On a serious note, why not go to a different Ford dealer and say the scratches are from you phone sitting there, don't give them an excuse. Or go back to the same dealer and change your story, tell then they're full of sh*t about the remote. Remember, the customer is always right. If that doesn't work write to Ford.On my AUII ute, when I ordered it I said I wanted a custom tonneau as the Ford ones don't fit properly (still don't). They said they'd never heard of it and when the car was delivered I said I didn't want it because the tonneau didn't fit (bearely covered to the back and the corners were lifting). They said they'd get a new one, so I took the car. When the new one arrive it was exactly the same and the dealer basically said stiff , they're all like that and I'd have to put up with it. I then proceeded to write to and call Ford, stating that the utes in their brochures had properly fitting covers. Eventually they caved and through a trimmer of my choice, Ford paid for a new, $600 custom cover that fitted perfectly (something all of you current ute owners should demand).I also had and issue with my AUI where they dealer said that the rear suspension knock was normal. I kicked up such a stink with the dealer principal that he agreed to keep the car until they could fix the noise and in the meantime I took his Tickford enhanced Fairmont. They had it done in 2 days.You just have to be as arrogant as them. It is their fault, but if they can bluff you they get to save some dollars. In the end, consumer rights are on your side and they must provide their service and products 'with all due care' (statutory Fair Trading law). Also, it doesn't cost the dealer anything for waranty work, Ford reimburses them (I know most dealers are owned by Ford, but the dealer principal is still basically a franchisee, plus, there are still some indipendants out there who will just get the work done under warranty in order to keep your customer loyalty). Link to comment Share on other sites More sharing options...
Turbo6man Lifetime Members 4,084 Member For: 22y 3m 12d Gender: Male Location: South Coast NSW Posted 13/10/06 02:28 PM Share Posted 13/10/06 02:28 PM You just have to be as arrogant as them. It is their fault, but if they can bluff you they get to save some dollars. In the end, consumer rights are on your side and they must provide their service and products 'with all due care' (statutory Fair Trading law). Also, it doesn't cost the dealer anything for waranty work, Ford reimburses them (I know most dealers are owned by Ford, but the dealer principal is still basically a franchisee, plus, there are still some indipendants out there who will just get the work done under warranty in order to keep your customer loyalty).←I can imagine you'd be right in there on the first bit ... "Doesn't cost the dealer anything for warranty work" eh? You have NFI !"Most dealers are owned by Ford" eh? Again NFI !!Stop talking out your Link to comment Share on other sites More sharing options...
245T Member 125 Member For: 18y 9m 25d Location: The Monaro Posted 13/10/06 08:59 PM Share Posted 13/10/06 08:59 PM I took the ute to my dealer with the rear spring squeek, he in turn pulled out a FORD warranty issues book, turn to the page that said squeeks and rattles are not covered. Link to comment Share on other sites More sharing options...
tmac450 Member 1,650 Member For: 18y 4m 18d Gender: Male Location: NSW Posted 14/10/06 11:17 AM Share Posted 14/10/06 11:17 AM You just have to be as arrogant as them. It is their fault, but if they can bluff you they get to save some dollars. In the end, consumer rights are on your side and they must provide their service and products 'with all due care' (statutory Fair Trading law). Also, it doesn't cost the dealer anything for waranty work, Ford reimburses them (I know most dealers are owned by Ford, but the dealer principal is still basically a franchisee, plus, there are still some indipendants out there who will just get the work done under warranty in order to keep your customer loyalty).←I can imagine you'd be right in there on the first bit ... "Doesn't cost the dealer anything for warranty work" eh? You have NFI !"Most dealers are owned by Ford" eh? Again NFI !!Stop talking out your ←It doesn't cost the dealer because they are reimbursed by Ford for any warranty work, parts and labour, something I have confirmed during several arguments with waranty issues. Most dealers in Sydney are now owned by the same group (just check their business cards, they say Sydney RJY Pty Ltd T/as...) which is in turn owned by Ford. While they are still operated indipendantly to some degree, their pricing etc is controlled by Ford. In Sydney only Winford and Peter Warren are still fully indipendant. Look it up and see who is talking out of who's arse. Link to comment Share on other sites More sharing options...
Turbo6man Lifetime Members 4,084 Member For: 22y 3m 12d Gender: Male Location: South Coast NSW Posted 14/10/06 12:09 PM Share Posted 14/10/06 12:09 PM You just have to be as arrogant as them. It is their fault, but if they can bluff you they get to save some dollars. In the end, consumer rights are on your side and they must provide their service and products 'with all due care' (statutory Fair Trading law). Also, it doesn't cost the dealer anything for waranty work, Ford reimburses them (I know most dealers are owned by Ford, but the dealer principal is still basically a franchisee, plus, there are still some indipendants out there who will just get the work done under warranty in order to keep your customer loyalty).←I can imagine you'd be right in there on the first bit ... "Doesn't cost the dealer anything for warranty work" eh? You have NFI !"Most dealers are owned by Ford" eh? Again NFI !!Stop talking out your ←It doesn't cost the dealer because they are reimbursed by Ford for any warranty work, parts and labour, something I have confirmed during several arguments with waranty issues. Most dealers in Sydney are now owned by the same group (just check their business cards, they say Sydney RJY Pty Ltd T/as...) which is in turn owned by Ford. While they are still operated indipendantly to some degree, their pricing etc is controlled by Ford. In Sydney only Winford and Peter Warren are still fully indipendant. Look it up and see who is talking out of who's arse.←Dealers get paid 50% of the retail labour rate for warranty repairs - and at a "job rate" that is very strictly enforced by Ford. For instance if Ford says it takes 1 hour to machine the front disc rotors of a car that is how much they pay even if a mechanic actually spends 1.5 hrs doing it. The dealer has to submit a log of claims at the end of the month (or whatever period) and the time taken to prepare the claim can be up to 15 mins per repair - there is no allowance to the dealer for this time. The dealer also makes nothing on the parts - they are invoiced in and out at the "warranty price" - about half retail.The RJV collapsed in Sydney over a year ago - you really need to keep in touch more ...And you seem to think Ford only have dealerships in the city - not even 50% are in the cities although city dealerships account for over 80% of sales - wanna buy a country dealership? Well, do ya punk? *apologies to Saleen and Mr Eastwood* Link to comment Share on other sites More sharing options...
urslow Resident golf buggy drift champion Donating Members 815 Member For: 19y 3m 3d Location: Lismore NSW Posted 14/10/06 09:51 PM Share Posted 14/10/06 09:51 PM I took the ute to my dealer with the rear spring squeek, he in turn pulled out a FORD warranty issues book, turn to the page that said squeeks and rattles are not covered. ←Funny that coz I had mine done and at the same time they fixed my front brake rattle noise and also replaces a fog light globe free of charge. Link to comment Share on other sites More sharing options...
Muzza No V6 for me thanks!! Donating Members 583 Member For: 19y 5m 16d Location: Newcastle Posted 15/10/06 02:02 AM Author Share Posted 15/10/06 02:02 AM I took the ute to my dealer with the rear spring squeek, he in turn pulled out a FORD warranty issues book, turn to the page that said squeeks and rattles are not covered. ←Funny that coz I had mine done and at the same time they fixed my front brake rattle noise and also replaces a fog light globe free of charge.←It all depends on where you go & who you know. This post was started for a little fun in cheak hope it stays that way. Ford at least in the area where I am are all run buy the same group & trust me they won't part with too much without a fight.Muzza. Link to comment Share on other sites More sharing options...
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