Delivery Date When Do You Expect Your Xr6?

[XR6T_someday]

Don't know if this helps but instead of phoning the dealer all the time, to go the ford web site. www.ford.com.au and then go to contacts and scroll to the bottom and click on live talk. You will get a help desk person and just ask them to look up your car. All you need is the SIDO number. They have done it every time for me except once.

Does anyone know the guys name that is the manager of Ford Australia?

Just found out that mine has not left ford yet. and it will not be delivered till next week. Will it be quicker if I go and get it with a trailor?

[Guest LionHeart]

Phantom / CJ..

I don't like you guys anymore....

[CJF077]

I was told the 16th November.. so its around 2 weeks late.. They had issues with sunroofs, auto transmissions and more.. from what i have heard only 7 or so cars have come off the production line and are due to be delivered this week/early next week.. and mine is one of them..

[Djelibeybi]

Mine still hasn't started production, but Ford estimate completion mid to late December.

*sigh* So.. that should put it somewhere in February at this rate. Though, its only an NA XR6, so that should speed things up a bit.

[Guest Phantom]

Don't hate us Lionheart we still haven't got our Wheels Cars of the Year YET!!!

[cvanxr]

Ah the price of success. It one thing to have a great car, another thing to get one. I am jealous of anyone who will see their car this year. I know it is fustrating, but everytime it gets put back just think of the poor schmucks like me who have to wait until March 03.

CEO of Ford Oz is Geoff Polites, but contacting him will not change the delivery date of your car. I know I tried.

[CJF077]

The issue I think with all the major delays is that they were not expecting a demand like this. This has to be one of the most wanted cars Ford Australia has ever produced. They were not expecting everyone to want one. All the awards, and publicity this car has been getting has added to the demand and has caused excessive delays.

[Guest Phantom]

How could they make such a bloody good car and not expect everyone to want one.

Contrast the past 2 months to the bad publicity surrounding the release of the AU from which sales never recovered.

I think we are going to see a lot of XR6T's on the road next year. I hope they are not all phantom.

[Guest DZ.]

Thought everyone might be interested in this - it's from the notgoodenough.org web site:

“What kind of service is this?" asks Chris Gauci

Two weeks ago when I signed on for the purchase of a new XR6 Turbo Falcon from President Ford -Elsternwick (Vic) I was told "Yes sir, you will have the car in a matter of weeks" Stupidly I allowed them to put Estimated Delivery Time as 'ASAP' on the contract. One week later I receive a phone call from the sales person stating, "Sorry you won't get your car until April Next year" That's a six month wait!

I called Ford HQ and asked "what kind of service is this?" And when they knew that I was purchasing the vehicle on a staff promotion plan at a discounted price, they didn’t want to know me. "Sorry, you'll just have to wait" they said. "It's up to the dealer when they want to give you the car, and if they're not making as much money out of it as someone else paying full price then you'll just keep on waiting".

So bad luck for me, regardless if I ordered my car before others, I have to wait because there’s more margin to be made elsewhere. That says to me that Ford obviously care much more about $$ than customer satisfaction..

Very unhappy customer.

Ford’s response

Dear Fiona,

Thank you for offering a forum in which both customers and organisations have the opportunity to share views and resolve any concerns. We took the opportunity to discuss with the customer directly. His concern is twofold - the waiting time to receive his vehicle, and the handling of employees' relatives purchasing under an employee scheme.

In this instance, the customer's preferred vehicle is the newly introduced Falcon XR6 turbo, which has received unprecendented levels of positive reviews and consequently is in extremely high demand amongst all customer groups inclusive of those entitled to an employee discount. Efforts throughout our organisation and our suppliers are being poured into working as quickly as possible to alleviate waiting time.

We are of course delighted that the customer has placed XR6T on his shopping list. We further appreciate the time taken to write and express the concern and apologise for any disappointment the waiting time is causing.

Christine Wagner

Customer Relationship Manager

Ford Australia

[richdave]

"Sorry, you'll just have to wait" they said. "It's up to the dealer when they want to give you the car, and if they're not making as much money out of it as someone else paying full price then you'll just keep on waiting".

So bad luck for me, regardless if I ordered my car before others, I have to wait because there’s more margin to be made elsewhere.

Ah yes! This is the standard line. Just wait and see all us poor folk who have fleet orders will just keep being moved down the list as they sell our allocaated car to anyone willing to pay fuill price. I can see it now. 2 weeks before my car is due......

Tyre kicker - how long will I wait for a Phantom turbo.

Dealer - a month or so, maybe more.

Tyre kicker - man that's too long, I'll get an SS

Dealer - If you're willing to go for a Blueprint auto, leather etc etc. I can give it to you in 2 weeks max.

Tyre kicker - Hmm Blueprint's not so bad....where do I sign

Some time later....

Dealer make phone call. Hey Dave, sorry bad news, your car has been delayed by at least 4 weeks due to {insert bull$hit excuse}