Tuner Liability

[Guest]

Some valid points,

There has to be compromise as I do believe that if an individual or workshop is earning some kind of financial income though tuning and installing aftermarket vehicle modifications, then they should offer a guarantee.

In saying that though, this guarantee would have to be created in a way that the

customer must follow strict guidelines specific to the work carried out to ensure the modifications made to the vehicle are not subject to potentially detrimental risks caused by human error.

For instance.

Workshop ###### has a Phase 1 kit available.

To ensure the validity of a Phase 1 kit Guarantee the customer must agree to maintain the vehicle diligently to comply with strict Phase 1 maintenance requirements, therefore cancelling out human error, should anything go wrong.

Such requirments may be.

1. The use of 95,98, 100RON fuel (depending upon state of mods and tuning)

2. Servicing to be carried out by 'Workshop ######'

3. 'Workshop ######' must be notified in advance of any intentions to claim

warranty work through Ford Dealership.

In the event of engine failure and the above mentioned responsibilites have not been met, then Workshop ###### will no longer be held liable and the guarantee null and void.

I'm not sure if this or something along these, lines has been mentioned in an earlier response, but I can't see why it couldn't be done. This too would now place the onus on the workshop to make positively sure that all work carried out is perfect.

Darren

[Street Tuner]

  F6 UTE said:

Are we not asking too much for a little peace of mind??

<{POST_SNAPBACK}>

What broke in your engine F6?

[Guest FatBAt]

  mls said:

I am no longer in the auto industry but managed workshops for the better part of 10 years

.

Here's an analagy for you:

In construction the buildings are designed to take certain loadings and if a building is originally designed with a 2.5 kN load limit on each floor when the occupier of said building dumps 10kN of machinery on the 3rd floor all warranties and liabilities on the designer / builder will be found to be null and void

<{POST_SNAPBACK}>

I think what F6 Ute is saying is that if the occupier told the builder of his intentions of putting 10kn on the 3rd floor, would the builder still go ahead and build it.

It's called disclosure and if the builder does take on the job, he has just taken on the liability as well.

Cheers

[Nizpro]

As the owner of Nizpro I have been asking and listing to customers regarding this very question for quite a while. The answer was always very clear. Customers do want some one to take responsibility if they perform modifications to theirs cars. Its clear.

Nizpro make no secret of the fact that we are one of the most expensive workshops for modifications for the XR6 Turbo range. I also believe we are arguably one of the best. The development that we have invested into the our products as a workshop would be second to none. We have had many test engines on our in house engine dyno, in fact there is almost always one on there being tested for some new part we work on ,even right now. We have invested in many XR6T’s of our own for road testing and tuning, we are the only ones that offer emission compliance with our upgrade kits that use the flash edit boxes and lastly we do guarantee our kits.

The reasons why should be obvious. Our customer expect it, which is why we do so much testing in the first place, so we can be confident that our range of products give great service life.

Lets take our Cobra Stage 1 power upgrade. Our guarantee is this. If your T has less than 50,000 K’s on the clock and you choose the above power upgrade kit , Nizpro will take over your warranty on the engine and turbocharger for the next 20,000 kms against engine/turbo failure, not oil, water leaks and so on, as our upgrades has no effect in this area. .This guarantee is for engine and turbocharger failure. During this period we do require the vehicle to be serviced with us and during this period we check power levels, tuning and perform regular maintenance . This is a no question Guarantee. As stated above the owner will always claim they where rolling down hill with the engine turned off as all the connecting rods flew out of it, and the workshop will always claim the customer down change it from 6th gear back to 1st at 300 kmh .All you end up with is a sh*t fight.

Answer, we offer the no question warranty, you bust it we fix or replace it. Now this dose lead us open for the occasional scam .Fortunately for us, the type and style of our customers are some what above this. I suspect mainly because our customers are looking for fantastic customer service, back up and a great results and the extra cost involved with that is secondary. They want to know that they will have a long term relationship with a company that stands behind their products and can offer this service for many years to come, therefore they are not going to deliberately cause a engine failure just for the hell of it.

I hope this answers your question and the way Nizpro go about handling this complex problem

Simon.

[F6_Tornado]

  Street Tuner said:

  F6 UTE said:

Are we not asking too much for a little peace of mind??

<{POST_SNAPBACK}>

What broke in your engine F6?

<{POST_SNAPBACK}>

You havent heard Martin????

Rod Out the side

[F6_Tornado]

Actually nothing wrong with it at all …he is just cranky co’s he cant catch me

[Xtreme F6]

  F6_Tornado said:

Actually nothing wrong with it at all   …he is just cranky co’s he cant catch me  

lol

[Guest]

  Nizpro Dave said:

As the owner of Nizpro I have been asking and listing to customers regarding this very question for quite a while. The answer was always very clear. Customers do want some one to take responsibility if they perform modifications to theirs cars. Its clear.

Nizpro make no secret of the fact that we are one of the most expensive workshops for modifications for the XR6 Turbo range. I also believe we are arguably one of the best. The development that we have invested into the our products as a workshop would be second to none. We have had many test engines on our in house engine dyno, in fact there is almost always one on there being tested for some new part we work on ,even right now. We have invested in many XR6T’s of our own for road testing and tuning, we are the only ones that offer emission compliance with our upgrade kits that use the flash edit boxes and lastly we do guarantee our kits.

The reasons why should be obvious. Our customer expect it, which is why we do so much testing in the first place, so we can be confident that our range of products give great service life.

Lets take our Cobra Stage 1  power upgrade. Our guarantee is this. If your T has less than 50,000 K’s on the clock and you choose the above power upgrade kit , Nizpro will take over your  warranty on the engine and turbocharger for the next 20,000 kms against engine/turbo failure, not oil, water leaks and so on, as our upgrades has no effect in this area. .This guarantee is for engine and turbocharger failure. During this period we do require the vehicle to be serviced with us and during this period we check power levels, tuning and perform regular maintenance . This is a no question Guarantee. As stated above the owner will always claim they where rolling down hill with the engine turned off as all the connecting rods flew out of it, and the workshop will always claim the customer down change it from 6th gear back to 1st at 300 kmh .All you end up with is a sh*t fight.

Answer, we offer the no question warranty, you bust it we fix or replace it. Now this dose lead us open for the occasional scam .Fortunately  for us, the type and style of our customers  are some what above this. I suspect mainly because our customers are looking for fantastic customer service, back up and a great results and the extra cost involved with that is secondary. They want to know that they will have a long term relationship with a company that stands behind their products and can offer this service for many years to come, therefore they are not going to deliberately cause a engine failure just for the hell of it.

I hope this answers your question and the way Nizpro go about handling this complex problem

Simon.

<{POST_SNAPBACK}>

that's fantastic, would give the customer piece of mind knowing that if they do all that's asked and something FUBARS they have your backing.

What are the responsibilities of the customer to maintain the warranty you provide?

Darren

[philldub]

When I got mine done Simon handed me some 2 pages of information explaining all , he did tell me to bring it in for a check before I do any club sprints.using his words "then go drive it like it was mine" 60 thousand ks later I'm still driveing it like it was his

[jordak]

  F6 UTE said:

  Xtreme F6 said:

huh? I just added some insites to the topic I didnt go off topic, merely added some other issues that could be faced by tuners. so no.... you still owe me for the other topic   

<{POST_SNAPBACK}>

Yes, but selective insight....

What about your customers whom return there cars to stock for service and warranty repairs??

Seriously, does that sit at ease with you, as the tuner??

You obviously have confidence in your tunes and workmanship that it will be 'safe'.

Why not sign your name to it, and not leave it to Ford??

This isn't a personal attack by any means, I know of other 'customers' from other tuners who do the same. So please don't take it that way..

<{POST_SNAPBACK}>

Whilst admirable I think your views on "Warranty Leaches" is a bit simplistic.

Lets not forget that in the main we're talking about ford service departments that will go a long way to get out of doing genuine warranty work or at best f*ck the customer around in the process.

Take the example of the standard diff whine that pretty much all our cars suffer from. Now whilst Ford are obliged to and will fix this, what do you think would happen if you owned up to having an edit? that's why people return their cars to stock before taking them in for warranty work.

On a bigger scale, un-modded engines have been known to fail so whats to say an edit caused the problem anyway.

Look I'm not knocking anyone who enjoys a good relationship with their dealer and choses to be upfront about mods etc. but likewise I don't think we should be judgemental about those who chose to take advantage of Ford if given the opportunity. Lets face it they sure as hell take advantage of us often enough.