jetute Donating Members 4,553 Member For: 21y 3m 4d Gender: Male Location: brisbane Posted 10/02/06 05:17 AM Share Posted 10/02/06 05:17 AM 2fardown said: 5 weeks.... The apprentice mechanic didn't take it for a drive did he? It's not sitting at a panel beaters somewhere?this is what im thinking.... FFS, demand to see your car today. Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346815 Share on other sites More sharing options...
Mortoyz Member 7 Member For: 19y 3m 4d Posted 10/02/06 07:22 AM Author Share Posted 10/02/06 07:22 AM Hey All.Well I got nothing positive to report after receiving no call from the dealer and going down to check on the state of my car.Its "still at the panel beaters". Yes there was an 'incident', no it wasn't me !!!Next week now so no 'demanding' my car back and driving away unfortunately Eugene.Once again, I just get to wait ...Tried calling FPV but they can't do anything as "its a dealer issue" although they have made a note of my complaint and will ring the service manager to discuss on Monday.As much as I appreciate the help, I am unsure if that's really going to help. I have been dealing with the service manager for the past 5 weeks.I am fast starting to realise that as the customer, you are always wrong and you have no rights no matter how much you spend ...For the record, if it came back capable of 'low 12's' then I might be happy to keep it. Otherwise, why should I pay for a new car when that's obviously not what I'm getting ?Time to send some emails ...Cheers for now.MortoyzP.S. - Yep , I know exactly how many kilometers were on it when I dropped it off ... Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346863 Share on other sites More sharing options...
ZMAN Member 669 Member For: 22y 4d Location: Inglewood, W.A Posted 10/02/06 07:37 AM Share Posted 10/02/06 07:37 AM Mortoyz said: Hey All.Well I got nothing positive to report after receiving no call from the dealer and going down to check on the state of my car.Its "still at the panel beaters". Yes there was an 'incident', no it wasn't me !!!Next week now so no 'demanding' my car back and driving away unfortunately Eugene.Once again, I just get to wait ...Tried calling FPV but they can't do anything as "its a dealer issue" although they have made a note of my complaint and will ring the service manager to discuss on Monday.As much as I appreciate the help, I am unsure if that's really going to help. I have been dealing with the service manager for the past 5 weeks.I am fast starting to realise that as the customer, you are always wrong and you have no rights no matter how much you spend ...For the record, if it came back capable of 'low 12's' then I might be happy to keep it. Otherwise, why should I pay for a new car when that's obviously not what I'm getting ?Time to send some emails ...Cheers for now.MortoyzP.S. - Yep , I know exactly how many kilometers were on it when I dropped it off ...<{POST_SNAPBACK}>Far out you are too nice a bloke...I would have screamed the roof off the dealership demanding answers...and secondly you bought a BRAND NEW CAR...not a car that's been driven by them and then pranged...mate go all the way. Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346867 Share on other sites More sharing options...
XR6T-riffic Member 121 Member For: 21y 7d Location: Penrith NSW Posted 10/02/06 07:37 AM Share Posted 10/02/06 07:37 AM jetute said: 2fardown said: 5 weeks.... The apprentice mechanic didn't take it for a drive did he? It's not sitting at a panel beaters somewhere?<{POST_SNAPBACK}>this is what im thinking.... FFS, demand to see your car today.<{POST_SNAPBACK}>yep sounds fishy doesnt it - I would be very concerned Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346869 Share on other sites More sharing options...
Eugene Member 670 Member For: 20y 7m 19d Gender: Male Location: Newcastle NSW Posted 10/02/06 08:09 AM Share Posted 10/02/06 08:09 AM Mortoyz said: Hey All.Well I got nothing positive to report after receiving no call from the dealer and going down to check on the state of my car.Its "still at the panel beaters". Yes there was an 'incident', no it wasn't me !!!Next week now so no 'demanding' my car back and driving away unfortunately Eugene.Once again, I just get to wait ...Tried calling FPV but they can't do anything as "its a dealer issue" although they have made a note of my complaint and will ring the service manager to discuss on Monday.As much as I appreciate the help, I am unsure if that's really going to help. I have been dealing with the service manager for the past 5 weeks.I am fast starting to realise that as the customer, you are always wrong and you have no rights no matter how much you spend ...For the record, if it came back capable of 'low 12's' then I might be happy to keep it. Otherwise, why should I pay for a new car when that's obviously not what I'm getting ?Time to send some emails ...Cheers for now.MortoyzP.S. - Yep , I know exactly how many kilometers were on it when I dropped it off ...<{POST_SNAPBACK}>Gee, if you ever want to buy an excavator, please come and see me, you are too easy to get along with, I have guys b**ch about scrathes on the tracks of Bulldozers for crying out load, can you imagine what would happen if I damaged thier new digger?This sucks big time, go and see the dealer pricipale, in the sales office/showroom, tell him load and clear the phuck around you are getting, I would be snappin noses by now, inform him unless they do the following you will be going to consumer affairs and the MTA.Pay the lease/loan payments for the time they have had the car.Lend you, FREE of charge, a car of similar quality to use.last but not least, get your car fixed NOW, what could take so long, have you seen the car? what are they waiting on?If you like PM me, give me the details, I deal with Phuckwits everyday of my life, its my Job, I will sort the *beep* out, he wont know if he is coming or going by the time I finish with the kunt.Feel free to PM, happy to help. Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346878 Share on other sites More sharing options...
ZAP No boost, no bottle, just my foot on the throttle! Lifetime Members 7,935 Member For: 21y 2m 21d Gender: Male Location: Sydney Posted 10/02/06 09:06 AM Share Posted 10/02/06 09:06 AM I agree with Eugene, by the first week, I would have torn the dealer a new A$$hole, by the 5th week, the dealer principle would have me on speed dial notifying me of when my new car was going to arrive, and when I would return his car.I would INSIST on seeing what damage was done to your car, and if it was any type of hit, I would DEMAND a new car.I would also ask for a full report on what happend and why the car was being driven.If you do not stick up for this type of treatment, then they will treat you bad.Having a 11 day old car in getting "work" done for 5 WEEKS and not being told of them crashing your car is incompetent and the worst level of service I have ever read about.NAME THE DEALER, I just want to know where I will never want to visit. Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346894 Share on other sites More sharing options...
Mondie Firm Member Donating Members 2,924 Member For: 22y 6m 4d Location: Adelaide Hills Posted 10/02/06 09:17 AM Share Posted 10/02/06 09:17 AM Flint occasionally post on fordforums.com.au, his username is "happy jack" You could go there and send him a PM or maybe even start a thread there, he will see it.NAME THE DEALER, the bastards deserve to be known Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346897 Share on other sites More sharing options...
EvilDaifu Cruise Whore Moderating Team 5,130 Member For: 19y 9m Gender: Male Location: Melbourne Posted 10/02/06 09:31 AM Share Posted 10/02/06 09:31 AM Mortoyz, if you really want to get serious, just write a letter to the dealership principal, cc it to the Ford Motor Company customer service manager, cc it the FPV customer service manager and head it "Without Prejudice". In the letter (it must be a letter or a fax - email is not a legal document) demand a response to your questions by a certain date (give them 1 week). Let them know that if you don't receive a response, the next letter will be coming from your solicitor. That's all you have to say - its the threat of legal action that oils wheels because it may not be worth their effort to deal with legal action. Let your solicitor handle what to do next if it comes down to it (depends on what you advise your solictor to do - whether you want your money back in full to get you out of the lease or whatever, or something else). At the moment, I get the feeling the service manager at the dealership thinks you're a softy - all talk and don't know your legal rights. Hit him with a legal document from your solicitor and you may well make him worry that if he don't sort our your issues fast, his job may be on the line (because I'd say you're not the first that he's been an ar$ehole to by the way his treating you and nobody wants an a$sehole in their team). Nothing like a bit of self-interest to get things solved. Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346901 Share on other sites More sharing options...
MYF6 Donating Members 172 Member For: 20y 4m 26d Gender: Male Location: Earth, I think? Posted 10/02/06 09:39 AM Share Posted 10/02/06 09:39 AM You poor ba$tard, I feel for you. I'd be breaking bones at the dealer by now and demanding a new car as replacement. Accept nothing less because if they have had it for 5 weeks then it must have been substantial damage which ain't on for an 11 day old car.Would not waste your time emailing Flint. I have sent the c*&t so many emails about the 6 times my F6 was back at the dealer from day 3 of its life and I have not had one reply.Only time I saw real action was when I sent an email to Flint, the Customer service manager at Ford and th dealer principal and gave them both barrels. Then it was the DP who started to move.Good luck mate and hope they get you a whole new car! Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346903 Share on other sites More sharing options...
Dagabond Bored Member Administrator 35,722 Member For: 22y 5m 21d Gender: Male Location: Dé·jà vu Posted 10/02/06 10:12 AM Share Posted 10/02/06 10:12 AM Quote and some 'Warranty work'What's the warranty work? Quote Its "still at the panel beaters". Yes there was an 'incident', no it wasn't me !!!<{POST_SNAPBACK}>Is this part of the warranty work or something that's happened since it's been at the dealer's?? Link to comment https://www.fordxr6turbo.com/forum/topic/23263-time-for-a-change/page/2/#findComment-346909 Share on other sites More sharing options...
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