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Hpf Customer Service


ms700

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  • THE PSYCHO XRT
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I quite understand what your going through mate and theres nothing worse than our cars playing up.

The only difference between us is that I have a appointment in place with HPF where as u dont.

My car also is over spiking but there could be a number of reasons mate.

Anyway, I will find out with HPF on Wednesday.

Im very sure its something minor and professionals like HPF will rectify it 4 sure.

Dony worry too much mate she should be fine.

Cheers

San.

If you could let me know what the outcome is on Wednesday, that would be much appreciated.

Thank you for your help. :spoton:

No worries mate.

I will update the details once I get my car back on wednesday.

I also agree u being a Moderator can post on wateva u want buddy.

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  • Just because it is, doesn't mean it should be.....
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Pull your head in Mick  :msm: When did you turn human?  Kirsty must be wrapped.

<{POST_SNAPBACK}>

No matter how frustrated I feel, its blokes like you that keep me laughing.... ya b@stard! :spoton:

<{POST_SNAPBACK}>

and with that I can see you are in a bad way Mick!!!

time for a cuppa and a biccie!!! :msm:

shazzy

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  • Resident golf buggy drift champion
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Moderators are human too ya know,well most are,BM drivers excluded,ya self righteous pr!ck tom,pull your head in as sujested,would make for a change

I know what it's like to get bad service and you hate it,just cos they worked on your heap and it's still holding together dont mean jack whatsaname

vik...type slowly for tom mick!!!

What's up your left nostril Vik?

You been sniffing porky's butt after a :spoton: again?

Get a hanky and wipe that "mustang" stuck off your beard....

HPF have been working their butts off in preperation for the summernats...

The dyno comp is one of the biggest events in Australia where tuners can show off their skills. And HPF have won it several times....

I'd say it's a fair bet that Rob was burning the candle (no pun intended) at both ends to get his vehicles in top shape for the event, and was more than a little pre-occupied.

I believe they achieved the goal again this year, with a 1260 kW effort.....

only to have the winning car burst into flames..... a very costly disaster in itself, but more than that, it would also be an emotional rollercoaster ride....

The elation of winning, then the disaster of the fire.....

Tuners are human too, you *beep*! ;)

Now as for Mick, he chose to travel interstate to get a tune.

His decision.

He has a problem...

Then take it to the tuner to have a look at.

There'd be NO complaints about customer service if Mick lived in Melbourne.

Rob offered to have a look at his car at the Nationals to save him the hassle of bringing the car all the way back to Melbourne.... ( A bloody fantastic gesture of service goodwill). As it turned out, he did NOT have the time to do that.

And with the mishap that occurred with TRYHRD, who would blame him.

Oh my God. "HPF must be poor on customer service...." I hear you crying...

Give me a break.

tom

PS... Is this type font big enough for you to read, Vik....

Blah blah blah blah blah....

All he wanted was a frickin phone call NOOB.... Cant u understand that...

Even though someone spent 4 trillion dollors on a CRAPADORE and was at the summernats he still is running a business and with that you need customer service...There is more than one customer at HPF and they need to realise this...

My 2 cents worth...

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  • Member For: 21y 4m 17d
  • Location: Ballarat

It doesnt matter if you spend $2000 or $500,000 all customers should be treated equal. I couldnt think of anything worst than taking a car into a workshop feeling as though the cars not as important because it has bugger all hp and only a couple of grand spent on it.

I think if the priority for HPF was the dyno comp then so be it and realistically I doubt they would have time for anything else so really there should be no promises to other customers if that's not their priority for that particular weekend.

I think theres no need for people to b**ch about this thread because theres negative comments about HPF !!! I can remember so many negative threads about APS and everyone having a dig at them Even Nizpro have had negative threads but very rarely and in most cases uncalled for. But at the end of the day if someone has a genuine negative experience to talk about well bring it on because I'm sure everyone is keen to hear about the positives and negatives.

Its a public forum so I'm sure there will be posts we love and hate.

Robbie.

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  • Poison Fish. Poison Fish. TASTY FISH!!!
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Mick. What you need is a long ride in the back of a hot ute with a friendly chick :stirthepot: They'll even let you yell stuff at pedestrians to make you feel better :laughing:

Lumpy :spoton:

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  • Just because it is, doesn't mean it should be.....
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Mick. What you need is a long ride in the back of a hot ute with a friendly chick :stirthepot: They'll even let you yell stuff at pedestrians to make you feel better :tease:

Lumpy :tease:

<{POST_SNAPBACK}>

:laughing::spoton::spoton:

shazzy

:spoton:

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  • Member For: 19y 4m 26d
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The problem is not enough competition in this tunning area. If there were more tuners & I mean good tuners they would be calling you back. I think 2 minutes on the phone is not a big deal. The customer comes first doesn’t matter if you spend $100 dollars or $10,000 dollars customers make your industry. :stirthepot::laughing:

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  • Moderating Team
  • Member For: 21y 9m 15d
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  • Location: Sydney
Mick. What you need is a long ride in the back of a hot ute with a friendly chick :stirthepot: They'll even let you yell stuff at pedestrians to make you feel better :laughing:

Lumpy :spoton:

<{POST_SNAPBACK}>

Really? :spoton:

You sure they'll let me yell stuff at pedestrians?

Even with a chick ive only just met? :spoton:

Dont tempt me lumpy! :tease: Im having a very bad day!

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  • Moderating Team
  • Member For: 21y 9m 15d
  • Gender: Male
  • Location: Sydney
It doesnt matter if you spend $2000 or $500,000 all customers should be treated equal. I couldnt think of anything worst than taking a car into a workshop feeling as though the cars not as important because it has bugger all hp and only a couple of grand spent on it.

I think if the priority for HPF was the dyno comp then so be it and realistically I doubt they would have time for anything else so really there should be no promises to other customers if that's not their priority for that particular weekend.

<{POST_SNAPBACK}>

Exactly.

And I would have totally understood, if that was explained to me, before Rob made the commitment to me. And I would have understood after the fact, if Rob had gave me a call explaining his apparent situation with TRYHRD.

Its the silence that sh!ts me. Bigtime. Maybe im asking too much.......

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