Mat Donating Members 2,930 Member For: 17y 6m 15d Gender: Male Location: Caracciola Karussell Posted 26/03/09 01:15 PM Share Posted 26/03/09 01:15 PM (edited) Agreed actually. I'm generally pretty casual and patient but the things I've had to endure (ok its hardly cancer but its still a PITA) isnt what a (donating LOL) member should expect from a sponsor. Maybe from the pimply faced 15 y/o at supercheap but not someone trying to build a profitable business.I'm sure the bloke is a nice enough guy who means well (seems to help people out when they experience problems) so forum sponsor aside, if he continues to have issues like this, he'll loose everything and I'd truely hate to see that.From what I've heard around the traps, they are simple issues that could be fixed so easilyA) a checklist with what the customer has ordered / paid for so nothing is wrong / missing and its exactly what the customer has ordered. Good paper trail for shipping insurance / dishonest people toB) When a customer butys a popular kit, it should always be in stock and be sent that day (ie I bought my flash box from KPM at 4.45pm their time. It was sent first thing the next morning and I had a call to tell me that). If you cant afford to do that at first, at least the customers should be told straight up. In retail you need to stock what you sell. Sure dont go overboard but you'll loose customers (and MONEY) if you dontC) decent instructions. Semi blury mobile phone pics are ok when your mates sister sends you pics of her in the bath but when there included in instructions that dont make sense, it makes a business look cheap and nasty. Every second person has a DSLR these days so it's not hard to borrow one and put together something decent. Edited 26/03/09 01:23 PM by Mat Link to comment Share on other sites More sharing options...
Adrian6T T.P.I.S. Donating Members 2,578 Member For: 19y 10m 25d Gender: Male Location: SoR, WA Posted 26/03/09 01:52 PM Share Posted 26/03/09 01:52 PM Spotted Tocchi in the back streets of Ardross (I think that is the suburb) blocking the street while talking to some knob in a white VS Expensive Daewoo ute. Probably asking how much for his orange light. Link to comment Share on other sites More sharing options...
xr6t ego Member 1,112 Member For: 17y 10m 4d Gender: Male Location: PERTH WA Posted 26/03/09 01:57 PM Share Posted 26/03/09 01:57 PM ^^^^ EXACTLY. Well said mate. Link to comment Share on other sites More sharing options...
Dagabond Bored Member Administrator 35,722 Member For: 21y 11m 14d Gender: Male Location: Dé·jà vu Posted 26/03/09 02:18 PM Share Posted 26/03/09 02:18 PM Care to elaborate on what the problem is here girls, this is the first I've heard of any problem so slagging off on the mods for something they had no part in aint going to win you any favours....innuendo wont get you anywhere...Start a ticket on the issue Mat. Link to comment Share on other sites More sharing options...
Mat Donating Members 2,930 Member For: 17y 6m 15d Gender: Male Location: Caracciola Karussell Posted 26/03/09 02:31 PM Share Posted 26/03/09 02:31 PM Dags dunno why you think the mod's are even involved in my (and several other wa lads) gripe (110% factual proof backing up our problems) with a forum sponsor. FWIW (and that's not much) Luke is well aware of the facts and some of our experiences. Link to comment Share on other sites More sharing options...
XF Falcon <put funny sh*t here> Member 3,365 Member For: 17y 11m 20d Gender: Male Location: Perth, NOR Posted 26/03/09 02:48 PM Share Posted 26/03/09 02:48 PM (edited) Farrrkk Mat!!! So you got like one blue silicon pipe and one black silicon pipe on each ends of the intercooler now??!!I fully agree with your post above though (post #9476). When Plazmaman sent my complete kit in the mail, it was sent as soon as the funds cleared and I was notified that the courier company had picked it up from them. When it arrived however it was missing the K&N filter. A quick email to Alex, and sure enough I had a K&N at my door step in about 3 days with an email apologising for the mistake. They take photos of the kit all laid out before they box it, and he was able to see their error and rectified it immediately. If only everyone else had the same mentality.. Edited 26/03/09 02:50 PM by XF Falcon Link to comment Share on other sites More sharing options...
Dagabond Bored Member Administrator 35,722 Member For: 21y 11m 14d Gender: Male Location: Dé·jà vu Posted 26/03/09 02:50 PM Share Posted 26/03/09 02:50 PM If mods can warn and ban people for not behaving, I wonder if they would do the same to a sponsor who doesn't produce what they promise or f*ck you around with wrong parts?Is the reason I brought the moderators of this site in to your gripe Mat....I'm not in anyway saying there isnt a problem, what I am saying is this is the first I have heard of it and if we (the other mods) arent aware of the problem...how are we supposed to act on it. Link to comment Share on other sites More sharing options...
Mat Donating Members 2,930 Member For: 17y 6m 15d Gender: Male Location: Caracciola Karussell Posted 26/03/09 02:54 PM Share Posted 26/03/09 02:54 PM (edited) Yeh Mike and while im more than happy to dodge things up here and there, that will just look all sorts of whack. Dags since I cant edit my post above, here are the facts based on my experiences. Luke is aware and I've even asked him to read my PM's etcOrder / pay for an intercooler kit 4 weeks before Motorvation. Day after Boxing Day so I assume gets sorted start of JanuaryMake a choice on my tuner (Simon @ XFT) and book it in the week before MV thinking its plenty of timeKit arrives about 2 weeks after MotorvationSimon gets stuffed around as a result. Probably not what he needsNO issues with quality of the kit When it comes time to fit it, we (Kieran, Esky and Kael) try to get our head around some of the instructions. Blurry phone pics and photo's that arent even valid anymore dont make it easyGet a chance to finish it off a few nights later (due to sports after work etc) only to find out a peice is missing.Said peice gets sent out few days later but is the wrong colour. Hardly a big deal but from the front, one bit will be blue, one bit will be black. Simple stuff reallyI take it as a sign, sell [XR 61 WA], pimp myself out and buy a black R35 GTR with 5 grade tint and try to keep up with Kael in the hills*Similiar things have happened to 2 other WA members I've spoken to, but that's their businessMaybe we just luck out since we are on the other side of country! Now dont get me wrong, these are hardly life altering issues and I probably wont be deeply scared, its just PITA things I consider very simple* may not be so factual!! Edited 26/03/09 03:03 PM by Mat Link to comment Share on other sites More sharing options...
Tocchi Sandtrap Motorsport Donating Members 2,055 Member For: 15y 11m 3d Gender: Male Location: Perth Posted 26/03/09 04:04 PM Share Posted 26/03/09 04:04 PM Mt pleasant - ardrossnot same same lol Link to comment Share on other sites More sharing options...
nang3 12" member Donating Members 2,107 Member For: 19y 4m 4d Location: Perth WA Posted 26/03/09 09:49 PM Share Posted 26/03/09 09:49 PM Agreed actually. I'm generally pretty casual and patient but the things I've had to endure (ok its hardly cancer but its still a PITA) isnt what a (donating LOL) member should expect from a sponsor. Maybe from the pimply faced 15 y/o at supercheap but not someone trying to build a profitable business.I'm sure the bloke is a nice enough guy who means well (seems to help people out when they experience problems) so forum sponsor aside, if he continues to have issues like this, he'll loose everything and I'd truely hate to see that.From what I've heard around the traps, they are simple issues that could be fixed so easilyA) a checklist with what the customer has ordered / paid for so nothing is wrong / missing and its exactly what the customer has ordered. Good paper trail for shipping insurance / dishonest people toB) When a customer butys a popular kit, it should always be in stock and be sent that day (ie I bought my flash box from KPM at 4.45pm their time. It was sent first thing the next morning and I had a call to tell me that). If you cant afford to do that at first, at least the customers should be told straight up. In retail you need to stock what you sell. Sure dont go overboard but you'll loose customers (and MONEY) if you dontC) decent instructions. Semi blury mobile phone pics are ok when your mates sister sends you pics of her in the bath but when there included in instructions that dont make sense, it makes a business look cheap and nasty. Every second person has a DSLR these days so it's not hard to borrow one and put together something decent.If mates sister = hot PICSORBANELSE FAILbut yeh I agree with ya on those points though mate, its just not cricket Link to comment Share on other sites More sharing options...
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