DanielXR8 Member 17 Member For: 21y 1m 24d Posted 29/04/05 03:45 PM Author Share Posted 29/04/05 03:45 PM I wonder if this is one of the "Ford" owned dealers. <{POST_SNAPBACK}>No its not one of Fords as the business is a franshise that is held in his fathers name, so it looks like Dad bought him the business up here. His Dad owns Phil McCarroll at Camden and was part of the Ford owned dealers until that whole thing went pear shaped and ownership went back to him.Daniel Link to comment Share on other sites More sharing options...
DanielXR8 Member 17 Member For: 21y 1m 24d Posted 29/04/05 03:52 PM Author Share Posted 29/04/05 03:52 PM send this link to him via email.... so he can see how his great service department is getting a good reputation all around the country <{POST_SNAPBACK}>Well I am sending a copy of all replies I get with my letter to Ford next week. Oh and a letter from my neighbour who witnessed the whole thing. I would have had something to Ford before now, but work has been flat out.So I guess Ford will let him know the internet exists. He did tell me on more then one occassion during our umm "conversation" that he believes that 80% of what is on the net is lies. He kind of has a point, as his own dealership web site is wrong about the features listed for the BA and the errors go on from page to page. Check it out: www.gmford.com.auDaniel Link to comment Share on other sites More sharing options...
DanielXR8 Member 17 Member For: 21y 1m 24d Posted 29/04/05 03:56 PM Author Share Posted 29/04/05 03:56 PM It's not Ford owned - it's an independent dealership.It is really wierd but true that he can refuse to do service work on your car. He is obliged to do warranty work only.This is an issue that Ford should address - IMO it should be in the dealers' "agent's agreement" contracts that ALL work requested by a "new vehicle owning" customer be accepted into their workshop.Fact is that any mechanical workshop can refuse to work on any customer's car if they wish. Same as for any other business - if you want to refuse service to a customer you may - as long as it isn't against any consumer protection laws regarding warranty or guarantees.<{POST_SNAPBACK}>I couldnt agree more with you Turbo6man. I was shocked to call Ford customer service and be told that despite the fact I had purchased and spent over a 100K of my money on their cars in the last three years I had to put up with being told to piss off, by an arrogant and none to smart dealer. I couldnt believe that any company like Ford would ever agree to let their dealers get away with harming the Ford brand like that. Rest assured I will posting my letter and their response on the forum as this is something that could affect any buyer of a Ford product in Australia.Daniel Link to comment Share on other sites More sharing options...
DanielXR8 Member 17 Member For: 21y 1m 24d Posted 29/04/05 04:00 PM Author Share Posted 29/04/05 04:00 PM If this was a dealer for the manufacturer I worked for they would be given a formal notice of warning. This can go on for a while but eventually the franchise will be revoked. Don't know what Ford would be like about it but in my opinion they would be gone.<{POST_SNAPBACK}>My wife use to work at Mazda years ago and told me the same thing. We can only hope that Ford do something about this guy. He has a bad name in town and lots of people are buying Fords out of town or switching to another brand. You can tell he is doing really well, when his ad in the local paper this week was almost exclusively for new Mark 1 Falcons he still hasnt sold.Does anyone know when the Mark II was released? I'm guessing he must of had these Mark I cars for at least six months or so.Daniel Link to comment Share on other sites More sharing options...
XR6T-riffic Member 121 Member For: 20y 7m 21d Location: Penrith NSW Posted 30/04/05 04:53 AM Share Posted 30/04/05 04:53 AM mmmm perhaps a small pamphlet drop around the community would get fords attention Link to comment Share on other sites More sharing options...
DanielXR8 Member 17 Member For: 21y 1m 24d Posted 30/04/05 06:17 AM Author Share Posted 30/04/05 06:17 AM mmmm perhaps a small pamphlet drop around the community would get fords attention<{POST_SNAPBACK}>I was thinking something similar. If I am not able to get a reasonable response from Ford I am thinking of getting some bumper bar stickers made up with "Another car not from Grant McCarroll Ford". I will make them available for free to anyone who wants to make sure that people know they didnt deal with him for whatever reason. The local papers are in his pocket because they dont want to loose advertising revenue, so a maildrop is the next best option to let people get access to them. He will try somethig legal to stop me, but it isnt defamatory, its just stating a fact.Daniel Link to comment Share on other sites More sharing options...
admin The Stig Administrator 3,078 Member For: 22y 2m 14d Gender: Male Location: Unknown Posted 30/04/05 08:36 AM Share Posted 30/04/05 08:36 AM Topic has been closed. This information may be hearsay. Would not like to turn this into a defamatory thread against any dealership. Please take this up with your dealership and let us know how it goes.Thanks. Link to comment Share on other sites More sharing options...
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