DanielXR8 Member 17 Member For: 21y 1m 28d Posted 24/04/05 10:14 AM Share Posted 24/04/05 10:14 AM I just had the most incredible experience this week just gone at Grant McCarroll Ford in Armidale NSW. To cut a long story short he has banned me from his new car and service division for having purchased a car from another Ford dealer! To put this in persepective I have been a regular customer of his service division for the past five years. He just lost his nut in front of me at the sight of a car he didnt sell (a new Territory Ghia) and declared me off limits! Anyway according to Ford Customer Service, he is entitled to refuse to service my car, but must do any warranty work. I was gobsmacked that any dealer who supposedly represents Ford could get away with this. Unlike the city we have very limited choices about going to another dealer and he obviously has got use to intimidating people into buying from him or not buying Ford. I refuse to do either. I understand from talking to friends and collegues that this is not the first time he has done this, therefore I would like to hear from anyone who has had a bad experience with Grant McCarroll Ford, as I am preparing a file to help support a letter to go to Ford. Feel free to send a private message to me if you prefer. All correspondence I receive will be answered and kept in confidence if you wish.Thanks in advance,Daniel Dacey Link to comment Share on other sites More sharing options...
wicksy still kicking around Member 1,789 Member For: 21y 9m 2d Gender: Male Location: Mackay Posted 24/04/05 10:50 AM Share Posted 24/04/05 10:50 AM that sux ass, most dealers don't mind, but he is prob stuck up Link to comment Share on other sites More sharing options...
mbjunior99 Member 4,359 Member For: 22y 1d Gender: Male Location: Brisbane Posted 24/04/05 11:00 AM Share Posted 24/04/05 11:00 AM If he's got an attitude like that, I don't know if I'd even want to get my car serviced there Link to comment Share on other sites More sharing options...
jetute Donating Members 4,553 Member For: 20y 10m 22d Gender: Male Location: brisbane Posted 24/04/05 12:09 PM Share Posted 24/04/05 12:09 PM send this link to him via email.... so he can see how his great service department is getting a good reputation all around the country Link to comment Share on other sites More sharing options...
TurboDewd FG Falcon fan! Member 1,452 Member For: 21y 5m 17d Gender: Male Location: Canberra Posted 24/04/05 12:40 PM Share Posted 24/04/05 12:40 PM Wow, that's shocking. For a person to carry on like that will get around, he sounds deranged. Are you giving us the full story? Link to comment Share on other sites More sharing options...
ZAP No boost, no bottle, just my foot on the throttle! Lifetime Members 7,935 Member For: 20y 10m 10d Gender: Male Location: Sydney Posted 24/04/05 12:47 PM Share Posted 24/04/05 12:47 PM I wonder if this is one of the "Ford" owned dealers. That is really bad customer service.I am sure that they could not Ban you without a better reason than just buying a car from out of town.If they have and this is the whole truth, then I would be asking Ford for a FULL REFUND or to pay expences for any out of pocket costs you have taking it to another dealer for warranty work. Link to comment Share on other sites More sharing options...
saleen Big Gun Donating Members 4,170 Member For: 22y 2m 13d Gender: Male Location: NSW Posted 24/04/05 09:48 PM Share Posted 24/04/05 09:48 PM That's not good. I've taken my car to heaps of different dealers(ok, my car is a *beep*) and they have all been more than happy to service it AND do warranty work whilst knowing I purchased the car elsewhere. Link to comment Share on other sites More sharing options...
ktford FORD FORD FORD Donating Members 9,390 Member For: 21y 9m 7d Gender: Male Location: Victoria Point In Brissy's eastern side Posted 24/04/05 11:41 PM Share Posted 24/04/05 11:41 PM Have you asked your solicitor what he thinks about this matter?Scotty Link to comment Share on other sites More sharing options...
Turbo6man Lifetime Members 4,084 Member For: 22y 2m 13d Gender: Male Location: South Coast NSW Posted 25/04/05 04:14 AM Share Posted 25/04/05 04:14 AM It's not Ford owned - it's an independent dealership.It is really wierd but true that he can refuse to do service work on your car. He is obliged to do warranty work only.This is an issue that Ford should address - IMO it should be in the dealers' "agent's agreement" contracts that ALL work requested by a "new vehicle owning" customer be accepted into their workshop.Fact is that any mechanical workshop can refuse to work on any customer's car if they wish. Same as for any other business - if you want to refuse service to a customer you may - as long as it isn't against any consumer protection laws regarding warranty or guarantees. Link to comment Share on other sites More sharing options...
RK2707 Member 59 Member For: 21y 8m 17d Location: The Shire....where else........ Posted 25/04/05 12:41 PM Share Posted 25/04/05 12:41 PM If this was a dealer for the manufacturer I worked for they would be given a formal notice of warning. This can go on for a while but eventually the franchise will be revoked. Don't know what Ford would be like about it but in my opinion they would be gone. Link to comment Share on other sites More sharing options...
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