Ford Warranty on my APS Phase II

[xrdreaming]

Hi all,

A long post ahead but well worth the read.

As some of you already know, I have a ute fitted with an APS phase II system, the car has also had an Xede fitted early in its life before I decided to go with APS.

Three weeks ago while driving my ute, I hooked a u-turn and was getting up to the 80km speed limit when at around 4000rpm in second at about 75 percent throttle BANG

I pulled over to side of the road and lifted my bonnet to be greeted by a hole in side of my engine block and my No. 1 piston ring hanging off my alternator.

To cut a longer story short, I had the car towed to Knox Ford in Furntree Gully (Melbourne) where I was straight up with them and told them everything that had been modified on the car and the power figures it now produces. I said please just fix it and I will pay for the repairs due to the modifications.

Cameron in the service department who is a member of this forum (***** is how he is known around here) and Adam in the workshop said to leave it with them and after stripping it down they would let me know the damage and the repairs needed.

It turned out that my engine had 2 holes in the block, one on either side and a large hole in the sump. The No.1 piston was completlely destroyed ( Shattered with no recognisable pieces left) and my conrod was broken in a couple of places as well. Not to mention the other damage associated with an engine failure like this.

Well I got a phone call the next day informing me that the guys had stripped the engine and they strongly believed that a nut had unscrewed from on of the conrod bolts causing the engine failure and that if that was the case IT WAS A MANUFACTURING FAULT THAT SHOULD BE REPAIRED UNDER WARRANTY

Three weeks of engine builders and Ford engineers inspections later, I can now confirm that the car is being repaired under warranty due to fault not being caused by any modifictations carried out on the car, but by a building fault.

I should have my car back by the end of the week and I couldn't be happier.

The moral of the story guys is to be up front and honest with the service department where you take your car.

I usually don't give recommendations however Cameron and Adam stuck to thier guns on this and pressed hard for warranty until they got it through.

My car will go to Knox Ford from now on as they are fantastic and anyone needing service, repairs or a new car please give these guys a try.

Even if your car is heavily modified, don't assume that a failure is your fault like I did. I was lucky I took the car to a dealer with honest service people because I would have blindly paid up without question.

Thanks Ford and thanks to the guys at Knox Ford, especially Cameron and Adam for their great support.

Cameron, feel free to add anything that I have left out here.

Cheers,

Dean.

***** Cam may want to be anonymous on here ....

Edited 10/05/04 09:43 AM by BLKXRT

[Ford_Power]

that's a wonderful story man! Thanx to Cameron and Adam at Knox Ford!

Its stories like this that make me worry about modding my car

Awesome to hear that's its all getting done under warranty though!

Good for you mate!

[Blown BA]

Yeh well done Dean

[TURBO4LT]

Sounds like the guys at Knox Ford are great people, its good to see that there are good honest dealers out there and credit to you for being honest about the hole incident, who says honesty dosent pay

[Cobra]

great to have a good news story to finish my day

thanks Cam

KnoxFord ... any news on my F6 ???

[cdm]

Looks like next time I need a service I might be headed to Knox Ford. Thanks for the story Dean.

[geea]

Really glad to hear the good news, Dean. The wait was killing me.

Do you think you'll make the cruise on Sunday?

Geea.

[Mondie]

Good result

Great to see an honest dealer that did the right thing without you having to get involved. The car would have been covered by warranty regardless, it would have been upto Ford to prove that your mods caused the failure which in this case is obviously a bit far fetched. But Knox did the right thing, wish there were more good dealer stories

[ms700]

The moral of the story guys is to be up front and honest with the service department where you take your car.

Exactly!

Honesty is the best policy. Not with everything in life, but with certain service departments! :lol:

[Dagabond]

Damn shame about the motor Dean are you still going to go Phase III?

Good to hear it was just a manufacturing fault and not a mechanical failure.

I think...

Cam's a pretty nice bloke to boot as well treat's you like a human being and not just an annoyance that walked in the door, if they werent so damn far away I'd without a doubt be having my servicing done over there as well.