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Just thought I'd vent about some service I recieved at Titan Ford Brookvale today. Went in to test drive a silver 50th anniversary xr6 turbo with 44k km for $31990. After being left standing in the lobby for 15 minutes as he got the key I took it for a test with the dealer. Shortly into the test drive a sensor fault appeared on the screen for the reverse sensors. As well as this it had a bit of driveline clunk from the fiff and seemed to flair at low revs in 3rd. Upon getting back they wanted to know my offer. I said that prior to negotiation I wanted to make sure the issues would be fixed. This was met with me being told that I needed to pay my own mechanic to sign off then they would fix it under warranty after the sale. I replied that I wasnt going to talk prices until I knew the car would be fixed. Upon this I was accused of making things up and why should they trust me. I went to leave and the manager interrupted, asking what the issue was. I repeated that I wanted to confirm they would fix the faults prior to sale. Upon this I was told they shouldnt have bothered to let me test drive, it was clearly out of my budget and I didnt know what I was talking about. I told him it most definitely wasnt and its his attitude that has lost the sale. I love the blue oval but I cant believe how bad this service was. For them to insult me is ridiculous. Ford seriously needs to sort problem dealers like this one out. STEER CLEAR OF TITAN FORD.
