Oath pix,
Its 4hrs each way for me to CMS and yes Louise is sometimes swamped with getting back to people but when they have thousands of clients and houndreds of emails/calls a day from them and new clients they cant get to everyone that day or sometimes weeks.
As for Base files Rob, I needed one loaded a few weeks ago with the new engine, bigger fuel system and going from a btr auto to tr6060 and joe emailed me the file and I loaded it via SCT without a single issue.. didnt pay a dollar for his time with the countless calls or making and sending the file to me.
Jonno, call around at your own risk mate, plenty of shops that tune cars in Sydney.... only 3-4 id call a real pro tune shop though! for the Barras....