Senna I cant blame the dealers only,Ford has alot to do with it they just keep sweeping it under the carpet.Like you said.Looking for new custermer is a must but dont lose the ones you allready have.Why not have the service dep work for there cars.Like have a star rating on complaint,The service dep with the least complaint also gets a lager discount on there parts.it aint working the way it is now.I know some things are hard to repair,Like its doing something when you drive it but when you take it to the service dep it dosnt do it,Cant blame them for that but lose wheel nut & lose driveshafts & part not put back right that's another thing.Ihave problems with my f6 it creek & squeeks like a XB falcon.I want take it in I just dont have any faith in them.I also came over from Expensive Daewoo never owned a ford before but when its time for a new car I will be looking much harder at Holden.Sorry about the rant.CHEERS BB