I had this issue and my car was just 3 months out of warranty. I took it to power ford in castlehill. They where helpful and They called ford and asked if they could fix it under a work order warranty, no luck. Called 13FORD and spoke to the guy on the phone basically it was down to one thing, He said to me if I had been a loyal ford customer and serviced my car at Ford they would have fixed it, but because I have had all my services done at Tunehouse which is a authorised repco service centre they would not help me out. Then I got the sh*ts and gave him a mouthful about loyalty and that me spending $45k buying a new car from then counts for nothing ??? That I also need to be ripped off by the dealer network for services, so the dealer wanted $1000 to fix the issue which I declined. What pissed me off more was the ford care giving me a call to see if the repair was done, which I abused him and told him I would not waste any money with ford again.