God I could burn New Oaks right now... ...I took my car in yesterday to get afew minor things changed/fixed...O-ring, repaint the intercooler (paint was comming off... ) and get them to look at my Auto trans...I dropped it off to them in the morning at 8ish and specifically REQUESTED that they call me as soon as there finished with my car so that I can come pick it up, since I had a meeting late afternoon...So sick of waitng I called them at about 4:30 and the receptionist said it was done a while ago...So why didnt u call me...after going in and speaking to the service manager, he told me that the car was well taken care of, trans fixed, some computer settings were updated or something... :o ...the first event was a minor inconviniance compared to the following thing that I spot... ...I walk outside to pick up the car and go for my inspection as you do of the car...I walk toward the front of the car and notice a little spec, as I come closer to the front I spot a huge bloody deep scratch on the front bar... :angryfire:...I storm back in demarding answers, and I'm meet with nothing but a doopey manager playing dumb, he's like "Are you sure it wasnt there"... I even washed it it the morning too...after quite a heated discussion, they agreed to fix it on wednesday... :o ...the car only has 6000k's on it, you would think that they would take more care, when transporting the car and such...I had a Honda Legend pror to this and used to take it to Robert Lane Honda, they used to treat it like gold, absolutly loved them, great people and fantastic service, can't say the same about New Oak's...a bitter start to my Ford ownership... -Mick... :o