Fscking part deliveries.
I'm a patient person, but don't fscking promise what you won't deliver and leave it to the client to chase up.
-----------------------------------------------------------------------
Brakes
Brakes ordered on 10/08 (over 2 weeks ago) - was quite content and happy to wait for delivery - was expecting a fortnight minimum.
"out by end of week" (end of week being 12/08)
Next tues - after J@t had to chase them up
"sorry, been a delay - hopefully out by friday" (friday being the 19/08)
J@t chasing up on the Friday - only got response Monday
"Sorry - delayed - being shipped today" (Monday 22/08)
J@t chasing them again got a response yesterday
"sorry - we've been flat out - aiming to ship these tomorrow" (being today)
Thanks heaps J@t for tee'ing up the deal and chasing up for me - this is in no way a reflection of himself, nor the way he operates - he's got nothing but gratitude from me.
-----------------------------------------------------------------------
Tyres
Order and paid over the phone on 19/08
"No probs - we'll get these out today and email you an invoice" (Friday)
Tues - no email, no tyres
"I'll email again - will send tracking info"
Weds - asked them to send to a different email with tracking details - get invoice, but no tracking
Today - asked about delivery
"Yeah - there was a delay - they went out the night before last (24/08)"
Ask for tracking number
Thu 25/08/2016 4:29 PICKUP (that's last night)
----------------------------------------------------------------------
As I said - I'm a patient person but fsck me
I totally understand delays - appreciate that things don't always go as planned, but it shouldn't be up to the customer to be the one making contact when your stated ETA's can't be fulfilled by yourself.
"They'll be there when they get there" is a totally acceptable ETA (for me) if that's the way it has to be.
Once you give a timeframe people start planning around it - car was booked in for a service and work that coincided with the ETA for the brakes (well after the first time for expected delivery) to get everything done at once. A simple message from the supplier that they weren't available when expected would have saved a hell of a lot of stuffing around and cost.