hard to tell when they always wear surgical masks. lol. Was working at our Epping store yesterday, helping with their sale, and I went up to one customer and asked him if he needed a hand. "Yes, you can get me someone who actually knows the product" he said. Was kind of offended, but persisted with the sale. He left the store with $700 worth of tools. Think I proved I knew what I was talking about. There was also the guy who wanted to know where the hitachi skins were. "You know, the green ones".