Hey Tim, don't quit just yet. Keep hastling Ford service. Demand to speak to the service manager. If they wont come to the party, send an email to Ford Australia outlining your problems. Maybe throw in a mention of consumer affairs. I worked at Nissan for over 5 years part of which I spent as a warranty clerk and in my experience these kind of actions can pay off. Don't give up mate. Its low k and 2 weeks out of warranty FFS!!