The only issues I've had, have been with my trans. The process I followed was to notify my local dealer to book it in for diagnosis and warranty work, then I rang Ford Service to advise them of my issue. They will assign you a person to keep track of your issues. I gave them the name of the dealer who I had taken the car to. Told them of the problem that I want rectified. They then do all the follow up work and keep you informed of progress and to make sure your happy. Worked for me twice now. Could'nt be happier. Both the dealer and Ford service have been great. I don't know what presurre the Ford service guy's put on the dealer but I suspect that knowing big brother is watching has more clout than an individual continually coming back with problems. my 2c worth, hope it helps macka