This may sound sad but I use K-mart auto before I got my BA and they were great, major services were no more than $160 (including genuine parts), if there was a problem they would call me and tell me how much extra and get permission from me first. They do the service in accordance with the manufactures service manual so it's not like a dodgy service. like the other guys have posted, Ford quote like $400 then when you pick it up, they had to do this or that.....now its like $550. I was charged $25 in labour to change wiper blades at that point you can sit there in the office and argue with the service manager, but on a Friday afternoon I couldnt be faaaarked. just pay it and never come back.