Found with AAMI that some of our repairs over the years have been pretty ordinary and have had to be sent back for rectifications (bad colour matching, paint imperfections etc.which was a bit disappointing as the vehicles were repaired and sent back to AAMI (Norwest) for final inspection and slipped past their quality control.We have had other repairs done through them that have been top notch however , so it seems a bit hit and miss at times. My answer in the past few years is to get the repairer of my choice to repair the vehicle,however he is not on AAMI's repairer list so I have to go there for a quote myself and then they (Nathans) send the quote to AAMI. If however the price is dearer than the other prices that AAMI get when I take it for initial inspection then I pay the difference. I've been lucky so far as my repairers pricing has been in line with AAMI authorised repairers pricing and have not had to pay the difference yet. I know AAMI repairs are guaranteed for life and they will keep you informed to the progress of your repair but it can get annoying when you have to take your vehicle back for a second time and be inconvenienced by losing your vehicle for longer than was necessary in the first place. Have now got a couple of my vehicles with NRMA where I do have a choice of repairer and found them fine with our first incident on one of my work trucks.They are a few dollars dearer than AAMI in my experience but happy to pay for a bit of piece of mind.