The guy is a f*cktard. I wrote a 3 page letter to Colin Lane about him. I have spoken to more than 3 people about him and they all say the same as you and I. Also I found it interesting when I got the Motor Vehicle Dealers Registry Board involved because of the deal I had with them, I said his first name and the random guy on the other end completed it for me. For a board that deals with every dealership in Australia, I think that is telling you something about the guy. All I can think is that he has something over Colin down there for Colin not to fire him. I heard his sales are great and that is excellent, but rest assured, I will never buy a ford from any one of the Lane Dealerships again and I will tell everybody who remotely looks at a ford not to deal with them because of that guy. I did talk with Paul at one stage and he was a nice guy, Also another sales guy there named Nathan was ok, Nathan actually took me for the test drive and did most of the ground work on me and then he was ousted but Vogels on the commission because Paul and Vogels had some kind of deal, I felt sorry for the guy over this, I also let Colin know in the letter about the dodgey sh*t Vogels did with the commission. I hope it all worked out for you and your mum, best thing to do is not deal with that dealership!